Stephen Lundbom Email & Phone Number

Santa Barbara, California, United States

Santa Barbara, California Area

Helping to maintain and enhance the employee user experience through the Salesforce CRM

Goleta, California

❖ Ensures positive customer growth by proactively managing customer relations through data driven analysis❖ Generates analytical utilization reports to influence renewal business and drive user adoption.❖ Works directly with internal and external entities creating and delivering customized customer experiences❖ Exceeds contract renewal base line target of 94% with a quarterly average of 106%❖ Key Member of the executive-level escalation team that managed strategies and tactics for de-escalating customer accounts, with additional responsibilities for handling at risk accounts.❖ Employee service recognition award recipient for constantly promoting customer success and helping to achieve company goals and objectives.

Goleta, Ca

❖ Managed the Care Teams, responsible for customer satisfaction with product deployment and user management.❖ Defined, documented, and socialized new and changing processes for Customer Success, Care, Account Services, Sales and Finance as they pertain to pre-sale and post-sale requirements.❖ Acted as department liaison to multiple stakeholders addressing current and future needs to align with company direction and focus.❖ Lead Subject Matter Expert (SME), for Customer Success, Care and Account Services with Integration and Automation developmental projects.❖ Designed and implemented internal processes for, Sales, Customer Service and Finance that successfully reduced backlog and improved process turnaround times from 72hrs to 8hrs

Santa Barbara, California Area

Owned Inspiration Point Apparel. We specialized in helping nonprofits, businesses and private organizations reach their target audience.

Santa Barbra, Ca

Ran the day to day operations to include sales and production flow management, as well as company expansion projects.Doubled revenue growth within 4 years, through CRM implementation, process flow enhancements and product offering expansion.

Full pet service company. Offering customized services to fit each clients needs.

Electronic Component Sales

Lithography Equipment Tech. - Repaired and managed I-line lithography equipment and software.Safety Manager - Managed Safety, Instructor, Ergonomic training

Bachelor Of Arts - Ba, Communications & Creative Writing

Certificate With Honors, Business Administration, Management And Operations