Stephen M. Email & Phone Number

Hoover, Alabama, United States

Birmingham, Alabama, United States

As a Testing Technician, my job is to interact with test takers and provide technical support as they log into the ProctorU service to sit for their exam. If they are experiencing technical issues, I will provide assistance via a remote access function and record session details in a confidential log. After securing the test taker's physical and digital surroundings, I enable the exam according to vendor instructions. During the exam, I watch for any potential security breaches and, when necessary, take immediate action to ensure the integrity of the exam material.Accolades: Global Employee of the Month: May 2021Completed Manager in Training program: September 2021Domestic Employee of the Month: February 2022

Birmingham, Alabama Area

As Production Manager, I acted as a post-deposition intermediary between court reporters and attorneys. I received, processed, and converted raw data files and images into secure formats according to attorney desires. In addition, I built and sustained a data tracking system to streamline the production process and maintain a constant supply of materials without causing production delays.

Birmingham, Alabama Area

My work at PhoneRestore encompassed two roles: Technician and Inventory Auditor. As a technician, I received malfunctioning technological devices (computers, monitors/televisions, gaming consoles, cellular telephones and tablets, etc.) from customers and entered repair information into the company's computer system. Most repairs required hardware swaps, so I ordered replacement parts if necessary. After completing the ticket information, I entered the disassembly workshop with the device and performed the necessary repairs, sometimes soldering mother- and daughterboard connections. After completing the repair, I performed function-testing to ensure the device worked as originally intended and informed the customer.As Inventory Auditor, I interfaced with vendor representatives to place orders for replacement parts. Additionally, I performed inventory counts and implemented a 'just in time' approach to protect the company's fiscal overhead and avoid stockpiling unused resources.

Master Of Science - Ms

Activities and Societies: Phi Kappa Phi Honor Society

Bachelor'S, History

Activities and Societies: Washington and Lee Football; Study Abroad: Athens, Greece