Stephen M. Email & Phone Number

Huntsville, Alabama Area

• Maintained existing infrastructure, configured and implemented new network designs supporting educational digital 1:1 environment of 30,000 end users and devices. (20k Laptops, ~10k iPads)• Utilized Cisco Prime Infrastructure (CPI) to manage and deploy new network configurations.• Performed wireless site surveys using statistics provided from CPI and passive wireless scanners.• Configured remote sites for Flexconnect configurations with Cisco Wireless Controllers.• Utilized Solarwinds to monitor application usage, bandwidth chokepoints, and configuration management of switches/routers on the network.• Managed 80+ Cisco UCS chassis using vCenter to provide (DHCP/AD/DNS/DFS) and other virtual services to schools.• Provided on-site and remote technical support for end users related to networking and server issues.• Provided technical supervision and training for System Techs.

Huntsville, Alabama Area

Public Relations/Customer Service – Provide oral presentations to school employees about software/hardware, utilizing VILT (Virtual Instructor-Led Training), SMALLab (Embodied Learning), Office 365 and SharePoint.Computer Maintenance – Identify and research equipment malfunctions and breakage with VILT and SMALLab. Troubleshoot multiple software/hardware issues for over 11,500 users (teachers, staff, and students), including but not limited to the following: maintaining computer functionality; permission issues within SharePoint; repairing equipment and resolving connectivity/program problems. Perform routine preventative maintenance including necessary software updates, calibration of motion-capture cameras for SMALLab and upkeep of sound and PTZ Camera equipment for VILT.Training/Education – Train teachers/staff on software / hardware being used in the Digital 1:1 Initiative, Office 365, Microsoft SharePoint, SMALLab Embodied Learning and VILT.

Huntsville, Alabama Area

Public Relations/Customer Service – Provide oral presentations to parents, students, and school employees about software/hardware, especially for the Digital 1:1 InitiativeComputer Maintenance – Identify and research equipment malfunctions and breakage. Troubleshoot multiple software/hardware issues for over 700 users (teachers, staff, and students), including but not limited to the following: maintaining computer functionality; repairing equipment; resolving connectivity/program problems; password resets; and printer set-ups. Perform routine preventative maintenance, including necessary software updates. Process work requests.Inventory Management – Responsible for completing accidental protection forms to ensure laptops are properly repaired; reconcile inventory lists for Hampton Cove Middle School with distribution lists from Huntsville City Schools. Responsible for annual distribution/collection of technology equipment.Training/Education – Train teachers/staff on software being used in the Digital 1:1 Initiative; educate students about proper upkeep of laptops and laptop etiquette.

Huntsville Alabama

Receive trucks, ship out anything needed, keep files on all deliveries and mail outs organized in office, know how to work floor and register when needed to fill in, and maintain a very organized stock room.

Manage concession stand, customer service, food quality, stock counts and inventory, clean, and responsible for all money.