I have shared accountability for the performance of the Employee Relations team, including ongoing review and optimisation of our service in line with business and people plans. I work closely with the Head of Employee Relations and other Employee Relations Managers to lead a team of experienced ER Consultants & Advisors to provide high quality, consistent advice and support for our most complex Employee Relations cases. I also have responsibility for managing stakeholders from one of the… Show more I have shared accountability for the performance of the Employee Relations team, including ongoing review and optimisation of our service in line with business and people plans. I work closely with the Head of Employee Relations and other Employee Relations Managers to lead a team of experienced ER Consultants & Advisors to provide high quality, consistent advice and support for our most complex Employee Relations cases. I also have responsibility for managing stakeholders from one of the organisations volume areas, this includes updating them on high profile cases, producing insight and reporting and keep senior stakeholders updated on the ER climate in the area. Show less

The Employee Relations Player Coach position was a varied role with a large span of responsibilities and stakeholder management which required excellent prioritisation and communication to keep the Employee Relations function running smoothly. I was responsible for quality case management of high risk escalated cases, detailed case reviews, coaching, assisting with Performance Management within the ER team and Continuous Improvement initiatives.

Worked in a team of ER Specialists/Consultants remotely coaching managers to deal with the application of Sky Employee Relations policies and procedures whilst dealing with complex, sensitive and high-risk cases. Using my knowledge to upskill managers and review cases to ensure due diligence was taken.Key Responsibilities:• Discussing cases with line manager to identify risk areas and take immediate remedial action when required.• Coach and influence managers to consider… Show more Worked in a team of ER Specialists/Consultants remotely coaching managers to deal with the application of Sky Employee Relations policies and procedures whilst dealing with complex, sensitive and high-risk cases. Using my knowledge to upskill managers and review cases to ensure due diligence was taken.Key Responsibilities:• Discussing cases with line manager to identify risk areas and take immediate remedial action when required.• Coach and influence managers to consider implications of their decisions from an employee and business perspective, providing upskilling where needed• Update case related interventions on the Case Management tool (Salesforce & People Portal) within SLA and within set data protection guidelines to ensure no business risk.• Identify common policy & process queries / misconceptions and investigate the scale of the issue escalating to ER Managers or Head of Employee Relations when required.• Support the ER Managers in the design and development of ER policies, processes and supporting material.• Develop and deliver material to upskill colleagues across HR Services.• Supported and led numerous pieces of ER continuous improvement activity to improve the service offered to our customers and the efficiency of the ER team.• Led change processes including individual consultation, collective consultation and TUPE's. Show less

Worked in a team of ER Specialists/Consultants remotely coaching managers to deal with the application of Sky Employee Relations policies and procedures whilst dealing with complex, sensitive and high-risk cases. Using my knowledge to upskill managers and review cases to ensure due diligence was taken.Key Responsibilities:• Discussing cases with line manager to identify risk areas and take immediate remedial action when required.• Coach and influence managers to consider… Show more Worked in a team of ER Specialists/Consultants remotely coaching managers to deal with the application of Sky Employee Relations policies and procedures whilst dealing with complex, sensitive and high-risk cases. Using my knowledge to upskill managers and review cases to ensure due diligence was taken.Key Responsibilities:• Discussing cases with line manager to identify risk areas and take immediate remedial action when required.• Coach and influence managers to consider implications of their decisions from an employee and business perspective, providing upskilling where needed• Update case related interventions on the Case Management tool (Salesforce & People Portal) within SLA and within set data protection guidelines to ensure no business risk.• Identify common policy & process queries / misconceptions and investigate the scale of the issue escalating to ER Managers or Head of Employee Relations when required.• Support the ER Managers in the design and development of ER policies, processes and supporting material.• Develop and deliver material to upskill colleagues across HR Services.• Supported and led numerous pieces of ER continuous improvement activity to improve the service offered to our customers and the efficiency of the ER team.• Led change processes including individual consultation, collective consultation and TUPE's. Show less