Stephen Maina Email & Phone Number

Nairobi

=>Database Administration=>IBM Power Systems Administration=>Unix and Linux Administration=>VMware Administration=>Data Backup Administration=>SAP BASIS Administration (SAP ERP, Enterprise Portal, Governance Risk & Compliance-GRC, Supplier Relationship Management-SRM, SUS, CLM, SAP Fiori, PI/PO): • System administration and monitoring: Maintenance of SAP systems, including monitoring system performance and availability, managing system resources, and ensuring system security.• Installation and upgrades: Installation of new SAP Systems, software components and upgrading existing components. Application of patches and fixes to SAP systems.• Configuration and maintenance: Configuration and maintenance of system components such as the application server, database, and network. Also, management of system profiles, parameters, and other system settings.• Performance Tuning: Optimization of systems performance by monitoring system resources, identification and resolution of performance bottlenecks, and tuning system parameters.• System Integration: Integration of SAP systems with other systems and applications, including configuring and managing interfaces and integrating with third-party software.• Backup and Recovery: Ensure that the systems are backed up regularly and that backups are available for recovery in case of system failures or data loss.• System Security: Ensure SAP systems security by configuring and maintaining security settings, implementing security policies, and monitoring system access and usage.=>SAP Solution Manager Administration:• SAP Solution Manager Configuration: Mandatory Configurations, Managed Systems Configurations, EarlyWatch Alert Management, and Engagement & Service Delivery.• Configuring and managing system landscape information in the landscape management database (LMDB).• Configuring and Managing Technical Monitoring, System & Application Monitoring, and Alerting.

Nairobi

• Linux Administration• Unix(Solaris and AIX) Administration• VMware Administration• Microsoft Server Administration• Oracle Hardware Administration• EMC Backup and Restore Administration: Monitoring daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media. Ensuring that all backed data in the primary site is cloned to the secondary site Liaising with EMC Support to ensure resolution of raised Service Requests• Effective and timely provisioning, installation/configuration, operation, and maintenance of systems hardware and software.• Monitoring server performance, utilization and up-time, responding to any alerts. • Ensuring that all servers are online and available by performing hardware upgrades, and resource optimization as required. Configuring CPU, memory, and disk partitions as required.• Daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as old logs cleanup.• Applying OS patches and upgrades and configuring/adding new services as necessary.• Providing support per request from various users. Investigating and troubleshooting issues.• Working with vendors to ensure adherence to service level agreements.• Assisting with all other IT projects and initiatives.

Nairobi

Worked at both Computech offices and outsourced to different Corporate Clients, that is:  British American Tobacco(Jan 2008-Dec 2008),  Diamond Trust Bank(Jan 2009-Dec 2009),  World Agroforestry Center, ICRAF(Jan 2010-Sept 2010) and  Ericsson Kenya Limited(Oct 2010 – March 2015) Duties and Responsibilities.• Active Directory Administration: Set up new user accounts, unlocked and reset user passwords.• Installed and configured computer hardware, operating systems and applications• Troubleshoot and repaired both hardware and software problems• Provided both desk side and remote user support• Helpdesk Administration: logged user requests, updated and closed user problem cases• Assigned priorities to problems/incidents reported, based on severity and ensured that assigned cases were resolved within the Agreed Service Levels• Periodic IT Equipment preventive maintenance• Ensured that Organizational IT Policies and Procedures were followed• User Data backup and restore: Maintained tape library and performed data backups• Trained Users on how to use the Application Software used in their respective Organization.• Maintained Inventory of all ICT hardware within Organization• Managed End of Life replacement of IT equipment within the organization to ensure conformance to technical standards• Maintained records of and managed site licenses for software purchased and notified the management when upgrades and renewals were needed• Ensured all new IT equipment were functional before distribution• Monitored and Maintained Internet/network connectivity• Worked with other companies in contract to ensure delivery of effective and efficient services• Ensured that all shared resources e.g. printers are in working order and made sure that all the appropriate backup stock of accessories and consumables were available for timely replacement.• Supported users on Video Conferencing equipment in Conference rooms• Participated in IT related projects

Bachelor'S Degree, Information Technology, Second Class Honors(Upper Division)

Diploma, Information Technology, Credit