Stephen Mak Email & Phone Number

Las Vegas, Nevada, United States

Las Vegas, Nevada, United States

Sunnyvale Ca

Pre sales. Identify opportunities to innovate, disrupt current business and deliver incremental growth for Professional Services. Provide technology vision and solutions to address client pain points. Knowledgeable of the entire Micro Focus software portfolio and HPE blade systems. Master level in many areas. Stay connected to implementation details. Conduct discovery and assessment workshops. Respond to RFPs and create SOWs. Winning list• Helped a telco consolidate 3 Network Automation instances, implement best practices of network configuration • Audited a client’s cloud implementation. Offered recommendations and best practices. Awarded a contract to develop release 1 and define release roadmap. • Helped a client deploy OMi/NNMi to monitor servers, networks and applications, configure OS patching and compliance, and develop custom monitors for MySQL. Wrote the SOW for phase 2.• Promoted Patching as a Service to a MSP. Conducted requirements and design sessions. In post sales, wrote the system design document, created the scheduler schema, ported and validated the solution in client environment.• Helped a Canadian gaming and liquid commission with implementation. Wrote the system design document about VM build on ESXi and continuous deployment (CD) for application testing.

Sunnyvale Ca

Post sales lead on implementations. Development lifecycle experience including strategy, requirements, system design, coding, testing, production rollout, operations and continuous improvements. Communicate and operate at all levels with the client. Client 1 (6 months): Provided an AWS like experience to a potential client. Offer compute, object storage, network, monitoring as a service, hourly and monthly based billing, role based access control, SAML authentication, CMDB modeling, automated user onboarding and software defined network. Directed 20 developers and tower architects on two week sprints.Client 2 (18 months) Patching 75,000 operating systems and 10,000 middleware and database instances• Wrote two system design documents. Created the automated E2E patching process.• Coded the workload management module in Javascript. Authored dozens of automation workflows.• Defined metrics and metric collections. Addressed environmental issues. Achieved a 97% patching success.• Directed 20 developers, testers and solution architects and led strategy, process, technology and design discussions with client groups and C levels. Maintained a positive attitude in all challenging situations.• Worked closely with R&D and support to address product gaps and reached a consensus with client management to close those gaps. Presented the solution at ITOM Summit 2017.Won HP Professional Services Employee of the Quarter award for leadershipClient 3 (3 months): Datacenter migration to Azure• Provided consultative review and assessment services on current state and factoring in any emergent business, IT and operational requirements. • Analyzed current C7000 and Hyper-V implementation for adherence and deviation from design standards.• Performed gap analysis on variation discovered and provided recommendations for implementation.• Provided adoption of best practices on improving infrastructure agility to cope with business demand and growth.

Sunnyvale Ca

Client 4 (3+ years): Cloud service development. My team delivered virtual machine, bare metal, MS SQL, SAP, Oracle and 3Par storage provisioning with integration of Etrust (security), Openview (monitoring), HP Service Manager (CI management) and VMware vCenter. • Led the development and testing. Wrote automation scripts and Java programs for vSphere SDK.• Deployed Datastore Cluster virtualization to simplify resource allocation. • Recruited and trained new employees and offshore resources to lower the development cost for the client. • Early user of Cloud System Automation. Improved the product by identifying defects and enhancements.• Scored 5 out 5 in all categories on the HPE Software Professional Services customer survey. Named a finalist for the 2014 HPE consultant of the year award.Client 5: Conducted Server Management workshops. Delivered a 50 page automation strategy and implementation plan to the client. Won a contract for service.Client 6 (9 months): Implemented the Closed Loop Incident Process (CLIP) • Team lead of five writing workflows for HP Operations Manager, Remedy and MIR3 notification systems.• Delivered solution trainings to operation centers and conducted go-live drills. • This client became our best reference. They spent $10M in licenses and services on us.Multiple clients (3 years): Used Storage Essentials to manage client SAN environments. Wrote Performance Management with Storage Essentials for HP EVA arrays and Brocade Fabrics whitepaper.

Ms, Information Networking

Bs, Computer Engineering

Activities and Societies: Graduated with Honors

Mba