Stephen Mak Email & Phone Number

Las Vegas, Nevada, United States

Las Vegas, Nevada, United States

Sunnyvale CA

• Pre sales. Identify opportunities to innovate, disrupt current business and deliver incremental growth for Professional Services. Provide technology vision and solutions to address client pain points. Knowledgeable of.
• Helped a telco consolidate 3 Network Automation instances, implement best practices of network configuration
• Audited a client’s cloud implementation. Offered recommendations and best practices. Awarded a contract to develop release 1 and define release roadmap.
• Helped a client deploy OMi/NNMi to monitor servers, networks and applications, configure OS patching and compliance, and develop custom monitors for MySQL. Wrote the SOW for phase 2.
• Promoted Patching as a Service to a MSP. Conducted requirements and design sessions. In post sales, wrote the system design document, created the scheduler schema, ported and validated the solution in client environment.
• Helped a Canadian gaming and liquid commission with implementation. Wrote the system design document about VM build on ESXi and continuous deployment (CD) for application testing.

Sunnyvale CA

• Post sales lead on implementations. Development lifecycle experience including strategy, requirements, system design, coding, testing, production rollout, operations and continuous improvements. Communicate and operate.
• Wrote two system design documents. Created the automated E2E patching process.
• Coded the workload management module in Javascript. Authored dozens of automation workflows.
• Defined metrics and metric collections. Addressed environmental issues. Achieved a 97% patching success.
• Directed 20 developers, testers and solution architects and led strategy, process, technology and design discussions with client groups and C levels. Maintained a positive attitude in all challenging situations.
• Worked closely with R&D and support to address product gaps and reached a consensus with client management to close those gaps. Presented the solution at ITOM Summit 2017.Won HP Professional Services Employee of the.

Sunnyvale CA

• Client 4 (3+ years): Cloud service development. My team delivered virtual machine, bare metal, MS SQL, SAP, Oracle and 3Par storage provisioning with integration of Etrust (security), Openview (monitoring), HP Service.
• Led the development and testing. Wrote automation scripts and Java programs for vSphere SDK.
• Deployed Datastore Cluster virtualization to simplify resource allocation.
• Recruited and trained new employees and offshore resources to lower the development cost for the client.
• Early user of Cloud System Automation. Improved the product by identifying defects and enhancements.
• Scored 5 out 5 in all categories on the HPE Software Professional Services customer survey. Named a finalist for the 2014 HPE consultant of the year award.Client 5: Conducted Server Management workshops. Delivered a 50.

Ms, Information Networking

Bs, Computer Engineering

Activities and Societies: Graduated with Honors

Mba