Stephen Marcus Email & Phone Number

Kennesaw, Georgia, United States

Gainesville, Georgia, United States

Kennesaw, Georgia, United States

Alpharetta, Georgia, United States

Alpharetta, Georgia

Coach and develop sales associates by reviewing and revising orientation to products, coordinating with retail store manager on different aspects of the business.Build recognition and celebrate success in teammates.Execute the processes and procedures that ensure that the back of the store works as well as the front from a customer perspective.Cultivate long-term customer relationships.

Marietta, Georgia

Responsible for full operation of retail store including opening, closing, staffing, service levels, cash and inventory. Ensure that visual merchandising is appealing to customers while adhering to T-Mobile standards.Majority of business hours are spent on the sales floor greeting customers, coaching employees and running the business where it matters most which is close to the customer and sales team.Ability to motivate, encourage, coach, develop, lead and train a winning sales team. Provide answers directly to customers concerning billing processes, roaming, equipment, service plan upgrades and other customer service related issues inquiries.Ensure that sales associates are up to speed on training for new products and offerings, and know the sales techniques necessary to sell them.

Marietta, Georgia

Assist customers with service activations, device upgrades, accessories, account changes/bill payments, and device troubleshooting meanwhile building exceptional customer relationships.Assist in maintaining store appearance, inventory counts and merchandising standards.Build customers confidence by making their experience comfortable, simple and offering solutions.Engages in conversation by asking questions and right fitting the customer with the appropriate recommendation.Exceed monthly revenue goals through maximizing new customer accounts, existing customers’ accounts and excelling in other quality metrics.