Stephen Marsh Email & Phone Number

Bloomfield, New Jersey, United States

➤ Identifies and resolves Digital Billing issues to ensure timely distribution of invoices and payments.➤ Monitors and maintains the overall billing process (campaign Delivery verification, confirming billable totals, reconciliation, and releasing of invoices).➤ Works with Digital Op to gather, to communicate all billing information for the creation of memo bills for those accounts that have special requirements.➤ Resolves agency discrepancies and adjustments with Sales and the AdOps team.➤ Manages vendor relationships and provides billable verifications by campaign to Finance, for accurate payout according to terms and conditions for each vendor.➤ Provides publishers with monthly revenue and billing verifications via reporting; and acts as primary contact for inquiries on publisher invoices.

Bound Brook, New Jersey, United States

➤ Worked in Managed Service Provider (MSP) environment.➤ Provided both vendors and clients with best customer service possible, while working to resolve their issues in timely manner.➤ Interacted with customers via phone, email, and ConnectWise ScreenConnect.➤ Managed high call load volume.➤ Responds promptly to incoming requests for technical support.➤ Created support tickets using Autotask, an IT business management solution.➤ Used critical thinking, along with active listening to best understand the client’s needs.➤ Followed all SLA and client contract negotiations.➤ Recorded and maintained relevant notes for each client and work order.➤ Assisted customers in identifying underlying issues (the “why”) and explained solutions to restore service and functionality.➤ Translated complex technical issues into digestible language for non-technical users.➤ Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.➤ Documented support interactions for future reference.➤ Collaborated with supervisors to escalate and address customer inquiries or technical issues.➤ Tracked computer equipment, peripherals and network servers via master documentation.➤ Promoted efficiency among departments with prompt resolution of system issues.➤ Monitored system performance to identify potential issues.

➤ Fielded average of 60 member and provider calls per day and provided exceptional customer service.➤ Multitasked in high-pressure environment.➤ Assisted callers with website login issues, along with general website navigation.➤ Gained knowledge of diverse plan features and internal systems to address difficult customer situations.➤ Provided benefit breakdowns to callers, and answered questions related to claim payments.➤ Processed claims in timely manner.➤ Followed strict adherence to schedule and all HIPPA guidelines provided by business.➤ Helped large volume of customers every day with positive attitude and focus on customer satisfaction.➤ Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.➤ Answered constant flow of customer calls with minimal wait times.

Somerset, New Jersey, United States

➤ Assisted in production of retention rings and performed office duties when not on production floor.➤ Responsible for data entry of various retaining rings' dimensions and ensuring quality/accuracy of material during production process.➤ Performed various office duties as assigned.

New Jersey, United States

➤ Provided great customer service and helped resolve issues for customers.➤ Handled high volume of orders during peak business hours.➤ Worked under pressure and handled stressful situations due to driving in certain, high-traffic areas.

Branchburg, New Jersey, United States

➤ Developed understanding of inventory management and customer/vendor relationships.➤ Handled phone calls with both vendors and customers creating good rapport with both.➤ Assisted with general office tasks, which include running credit cards, running back-order reports, creating invoices, and filing.➤ Interacted with customers by phone, email, or in-person to provide information.➤ Utilized ERP software (AdvancePro) to assist with customer and vendor orders.➤ Maintained awareness of company’s products and services as they were introduced.

Greenbrook, New Jersey

➤ Responsible for providing exceptional and efficient customer service to restaurant guests.➤ Provided service to multiple customers simultaneously while under high pressure.

Dunellen, New Jersey

➤ Responsible for general labor, janitorial work, construction, demolition, plumbing, landscaping, and some electrical work on various job sites/accounts.➤ Assisted the main contractor with varying degrees of the above-mentioned tasks.

South Bound Brook, New Jersey

➤ Maintained cash receipt balance sheets and inventory counts per upper management.➤ Gathered, organized and input information into digital database.➤ Trained new employees and delegated daily tasks and responsibilities.➤ Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.➤ Devised and implemented processes and procedures to streamline operations.➤ Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.➤ Maintained overall safe work environment with employee training programs and enforcement of safety procedures.➤ Resolved conflicts between employees to maintain positive and productive work environments.➤ Enforced company policies and regulations with employees.

South Bound Brook, New Jersey

➤ Handled between 100-200 daily customers during shift.➤ Ensured compliance with state and local laws regarding regulated products and maintained company policy under duress.➤ Kept work areas clean, organized, and safe to promote efficiency and team safety.➤ Contributed to team success by completing jobs quickly and accurately.➤ Learned all required tasks quickly to maximize performance.➤ Operated register to process payments and collect cash payment for order totals.➤ Worked different stations to provide optimal coverage and meet store goals.➤ Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.

Somerset, New Jersey

➤ Responsible for tallying machine parts in storage and familiarizing with the company’s inventory database.➤ Assisted in other areas of the production floor when needed.

High Bridge, New Jersey

➤ Responsible for moving files from the old municipal building to the new one.➤ Assisted with various office tasks and file sorting/labeling.

Associate'S Degree, Computer Science, 3.4

Activities and Societies: Dean's List - Spring 2020Relevant Coursework: • Computer Literacy • Introduction to Business • Macro Economics •.

Certificate Of Completion, Full-Stack Web Development