Stephen Mason Email & Phone Number

Brisbane, Queensland, Australia

• Maintain an up to date knowledge of operations procedures.• Provide technical assistance and support to resolve ATM/TCR/Cash Express/CRT hardwareand software issues.• Provide regular escalation support to helpdesk & technicians.• Use multiple monitoring tools to build a detailed issue case.• Design and 3D print accessory products for cash machines using CAD software• Complete fleet optimisation and preventative tasks.• Configure and support software products.• Create and update knowledge base and procedure material.• Cooperate and liaise with technical team and share information across the organization.• Perform technical services and resolve complex issues on site.• Carry out staging/commissioning of ATM/TCR/Cash Express/CRT.• Able to work independently at customer sites.• Liaising and coordinating with external third-party service providers to resolve issues.• Perform your allocated tasks promptly and according to the company procedures.• Raise cases for all activities capturing accurate description of incidents/issues.• Provide consistent and accurate information when responding to queries.• Participate as a constructive team member through knowledge sharing and team discussions.

Brisbane, Queensland, Australia

Installation, Relocation, Repair and Preventative Maintenance of ATM/TCR/Cash Express/CRT.Able to work independently at customer sites.Attend and resolve assigned service requests in a timely manner.Complete accurate detailed service report (update, closing notes and parts used).Cooperate and liaise with technical team and share information across the organization.Maintain company supplied assets (vehicle, tools, computer etc) in a clean and tidy manner and schedule servicing of assets as per manufacturer’s recommendations.Maintain suitable stock levels in vehicle to ensure part availability when attending service calls.Escalate/discuss unresolved issues, service improvements and enhanced operating techniques to your line manager.General warehouse duties including stock take, bench repair, refurbishment, and staging of devices.Always maintain a professional appearance delivering quality service to all our customers.

Brisbane, Queensland, Australia

Cooperate and liaise with technical team and share information across the organisation.Perform quality service at first point of contact.Handling all inbound and outbound calls from ATM/Cash Recycler/Cash Express/Cash Redemption Terminal customers, and cardholders.Liaising and coordinating with external third-party service providers to resolve issues.Provide technical assistance and support to resolve ATM/Cash Recycler/Cash Express/Cash Redemption Terminal faults and issues until resolution.Raise cases for all activities capturing accurate description of incidents.Accurately record client’s technical information and faults.Proactive follow up and closure of all cases.Keep customers up to date with the progress of outstanding incidents/queries and provide proactive and efficient service.Dispatch technician jobs and gain ETAs.Follow-up all outstanding cases.Escalate unresolved incidents.Maintain an up to date knowledge of procedures.Develop good relations with customers to instill confidence.Participate in team knowledge sharing sessions.

Brisbane, Queensland, Australia

• Providing excellent customer service experiences• Managing and supporting staff• Social media marketing• Managing business operations

Hurstville, Sydney

• Event Management• Customer Service• Marketing• Retail Sales• Dispute Resolution• Stock Management• Invoice Management• Teaching Games• Working with a team• Judging Events

Kogarah, Sydney

• Retail Sales• Opening / Closing Store

Taren Point, Sydney

• Customer Liaison• Arranging Fire Safety Inspections for each Strata Plan • Mediation• Dispute Resolution• Ensuring compliance with the Strata Schemes Management Act• Conducting meetings of the Owners Corporation • Arranging repairs / maintenance • Preperation of financial and fire safety reports.• Budget preparation

Hurstville, Sydney

• Customer Service• Serving Drinks • Cleaning

Bachelor Of Computer Science, Computer Science

Skills in programming, software development, artificial intelligence, big data, and data science/analysis Work with Android, Cloud.

Certificate Iv Information Technology (Networking), Information Technology

Office Software Networking Systems Scripting

High School