Stephen Maynard Email & Phone Number

Melbourne, Victoria, Australia

Australia

Melbourne, Victoria, Australia

NEXTDC is putting together an Identity Management Framework & Strategy to address the physical and digital access profile for customers, employees, and visitors to a NEXTDC facility. The strategy is aligned to NEXTDCs strategic priorities of Operational Excellence and Product Leadership.Stephen was brought on board as the Lead Business to:- Determine how.

Melbourne, Victoria, Australia

UniSuper is conducting a series of projects that sit under a program of work known as the Mandatory Upgrade Program. It is designed to upgrade its infrastructure to be aligned with the needs of modern business platforms. Stephen was engaged in the Migration of Employer Online website from Sitecore 7.2 to Sitecore 9.Stephen was brought on board as the Lead.

Melbourne, Victoria, Australia

The City of Boroondara is changing the way they work via a range of Digital Transformation projects. This Transformation is about providing their customers with a consistent experience and with more choice in the ways in which customers can connect with Boroondara. Stephen was engaged to focus on the delivery of integrated eForms.Stephen was engaged as a.

Melbourne, Victoria, Australia

• UniSuper is conducting a series of projects that sit under a program of work known as the Mandatory Upgrade Program. It is designed to upgrade their infrastructure to be aligned with the needs of modern business.
• Assist in the validation of the time and effort required for the migration of the two websites and prepare a schedule of work in consultation with UniSuper application developers
• Elicit Business Requirements for the Migration of Employer Online & the Migration of Consultative Committee website

Bendigo, Victoria, Australia

Coliban Water in Bendigo implemented a new system to replace outdated billing systems (AquaRate) and the Customer Relationship Management (CRM) system (AquaTact) and implement new CRM and SRM system using Salesforce Service Cloud.Stephen’s focus was to lead the Data Migration team and ensure 64 Objects were migrated to Salesforce. Stephen’s role included.

Melbourne, Victoria, Australia

Australian Motoring Services (AMS) wanted to develop a platform to centralise club data relating to vehicle reliability, expert reviews, member reviews and information relating to the ongoing costs of owning and running a particular vehicle. Datasets will be bought together from both internal and external data sources to offer a comprehensive source of.

Melbourne, Victoria, Australia

• DHHS had no end to end view of service requests, no single contact point for customers and no service visibility for customers. They sought the supply, implementation, configuration and support of an Enterprise Service.
• Developing and managing the Requirement Traceability Matrix
• Managing the Decisions Register
• Developing and managing the Service Level Target
• Developing and managing the reporting requirements
• Organising and facilitating stakeholder workshops to walk through requirements and demonstrate functionality

Melbourne, Victoria, Australia

• Telstra’s fixed internet and mobility Small Business customers are challenged by ever increasing Cyber Threats. With limited IT budget and resourcing these customers struggle to address IT security related Business.
• Ensuring all BA's had the required tools to do their roles effectively
• Ensuring all BA's were trained in the available tools
• Coaching Business Analysts through issues to ensure resolution
• Organising weekly forums to ensure all BA's were kept up to date on the tasks other BA's were performing and to encourage cross stream interaction as well as knowledge and idea sharing
• Engaging stakeholder groups in weekly workshops to ensure their tasks were being managed and completed

Melbourne, Victoria, Australia

• iSelect is aiming to develop an ongoing relationship with their customers by creating more opportunities to purchase products via the development of a Life Optimiser App for mobile phone and tablet devices. Stephen’s.
• Developing & managing business requirements/user stories, user stories and acceptance criteria
• Managing and prioritising User Stories with Product Owners
• Developing business processes
• Developing AI Chatbot with external provider
• Facilitating Business Requirement Stakeholder Workshops

Melbourne, Victoria, Australia

• IAG Australia and New Zealand’s IT Incident, Problem and Change platforms are no longer fit for purpose and a decision was made to proceed with the implementation of the ITSM Module of ServiceNow to replace the current.
• The Test Strategy
• UAT template and training guide
• Workshops on how to write and execute test cases
• A team of people to execute the UATThe team Stephen worked with were SME’s and Product Managers with no testing experience and he had 4 weeks to train and guide them in developing and writing test cases in preparation.

Melbourne, Victoria, Australia

• This change will move six thousand Small Business customers across to email bill per month. This initiative will provide Telstra with the ability to connect digitally with more customers and produce cost savings of.
• Leading a team of Business Analyst in developing the business requirements (functional and non-functional), user stories and acceptance criteria
• Managing the business requirements and change requests
• Leading a team of subject matter experts in developing ‘as is’ and ‘to be’ business processes
• Facilitating Stakeholder Workshops to determine business requirements and acceptance criteria
• Working with IT Constructors to develop digital web forms and code to enable the movement of customer data from the web forms to BOH systems

Melbourne, Victoria, Australia

• This program delivered a multi-year roadmap transforming the customer journey for Telstra Business, GES & TW customers. Coupled with this roadmap is the implementation of an IT delivery model, delivering iterations.
• Developing business requirements, user stories and acceptance criteria
• Developing ‘as is’ and ‘to be’ business processes
• Facilitating Stakeholder Workshops to determine business requirements, user stories and acceptance criteria
• Managing tractability matrix.

Melbourne, Victoria, Australia

• eConveyancing is an industry reform to facilitate electronic property settlement and title exchange across Australia. eConveyancing provides opportunity for substantive efficiency across the E2E mortgage process.
• Facilitating Stakeholder Workshops to gather business requirements
• Delivering a range of strategic presentations to reflect ‘as is’ and ‘to be’ business processes
• Documenting the end-to-end process flow (at a strategic level)
• Performing an analysis of the collated business requirements to identify business capability gaps for remediation

Melbourne, Australia

Clients included:- Sensis- Nab- MLC- Superpartners- Telstra

Education record

Education record