Stephen Mccabe Email & Phone Number

Scotland, United Kingdom

Scotland, United Kingdom

PROFILEGeneral Manager with ten years experience, specialising in improving Business Operations, Increasing Income and reducing Running Costs. Extensive skills in Customer Care, Performance Improvement and Staff Development. Confident communicator, negotiator and influencer across multi-functional teams with excellent presentational and interpersonal skills. Enthusiastic, hard working, loyal and highly motivated individual who demonstrates initiative, flexibility and sound planning.KEY SKILLSDevelop strategic plans to achieve business objectives and control costs effectivelyDemonstrate consistency and evaluation of effective promotions to increase revenueDevelop detailed, structured business plan as part of budgeting processTranslate business strategy into actionable plans and transfer into action plans.Readily adapt to changes in work, people and circumstancesCoach staff in excellent customer care skillsSpeak clearly to colleagues and customers and engage their interestListen actively and respond politely and clearlyExplain difficult issues clearly and understandably to distressed customersExcellent Communication skills with the ability to communicate at all levels.Complete various stock inventory checks required for club operations.Manage staff and day to day operations successfully, as well as plan ahead and foresee any possible problems and able to deal with efficiently.