Stephen Mcculloch Email & Phone Number

Ballarat, Vic, Australia

Key responsibilities:Achieve sales targets through management of an existing client base, networking and prospecting of new business customersAccount manage small/medium commercial customers to grow and retain their businessWork with internal and external groups to develop solutions for business customers IT & Telecommunications needsDevelop and maintain a pipeline of sales opportunitiesAssist in the training and development of new commercial sales executives within the… Show more Key responsibilities:Achieve sales targets through management of an existing client base, networking and prospecting of new business customersAccount manage small/medium commercial customers to grow and retain their businessWork with internal and external groups to develop solutions for business customers IT & Telecommunications needsDevelop and maintain a pipeline of sales opportunitiesAssist in the training and development of new commercial sales executives within the companyRepresent TransACT in the community in a professional manner; Consistently achieve and exceed sales targets Show less

Develop and provide IT & Telecommunications solutions for small/medium business customersGenerate sales revenue through management of an existing client base and development of new business opportunities through direct marketing and networkingIncrease phone system and mobile sales within the Telstra dealershipManage customer’s expectations, supervise and monitor sales/projects until complete.Take ownership of projects to completion and liaise with sectional manager and… Show more Develop and provide IT & Telecommunications solutions for small/medium business customersGenerate sales revenue through management of an existing client base and development of new business opportunities through direct marketing and networkingIncrease phone system and mobile sales within the Telstra dealershipManage customer’s expectations, supervise and monitor sales/projects until complete.Take ownership of projects to completion and liaise with sectional manager and technicians during this process.Maintain and develop product knowledge and technical competence; Leading sales person for phone systems ( TBS ) Show less

Manage the telecommunications requirements of an existing database of Telstra customers in the business sectorGenerate sales and maintain revenue through building strong relationships with existing customersConsistently meet sales and revenue targetsLiaise with Telstra IT and mobile specialists in order to develop technical solutions for customer communication requirementsResolve escalated complaints with a high level of sensitivity and urgencyBuild positive and effective… Show more Manage the telecommunications requirements of an existing database of Telstra customers in the business sectorGenerate sales and maintain revenue through building strong relationships with existing customersConsistently meet sales and revenue targetsLiaise with Telstra IT and mobile specialists in order to develop technical solutions for customer communication requirementsResolve escalated complaints with a high level of sensitivity and urgencyBuild positive and effective relationships with peers, stakeholders and suppliersEnsure that customer service standards are upheld, enhanced and achieved; Achieved 100% of sales target Achieved 100% of revenue target Show less

Telstra Consumer & MarketingKey responsibilities:Responsible for the departments delivery of exceptional customer serviceBuild and maintained a positive and dynamic team, focused on customer excellence and superior performanceIdentify and implement process improvements Resolve escalated complaints with a high level of sensitivity and urgencyBuild positive and effective relationships with peers, stakeholders and suppliersEnsure that customer service standards… Show more Telstra Consumer & MarketingKey responsibilities:Responsible for the departments delivery of exceptional customer serviceBuild and maintained a positive and dynamic team, focused on customer excellence and superior performanceIdentify and implement process improvements Resolve escalated complaints with a high level of sensitivity and urgencyBuild positive and effective relationships with peers, stakeholders and suppliersEnsure that customer service standards are upheld, enhanced and achievedPeople management and team building Training of customer service staff to ensure up to date detailed knowledge of Telstra; Played a pivotal role in developing a sound team culture focused on providing exceptional customer serviceMet budget and achieved sales targets Show less

Selling television advertising: both face to face and telephone salesManagement of existing client base by building strong client relationshipsDevelopment of new business opportunities through marketing and networkingConsistently meet individual and team targetsDevelopment of marketing concepts and strategiesPublic speaking to present marketing presentations to existing and potential clientsAssume management role while Manager is on annual leaveComplete control over… Show more Selling television advertising: both face to face and telephone salesManagement of existing client base by building strong client relationshipsDevelopment of new business opportunities through marketing and networkingConsistently meet individual and team targetsDevelopment of marketing concepts and strategiesPublic speaking to present marketing presentations to existing and potential clientsAssume management role while Manager is on annual leaveComplete control over daily personal time managementMaintaining a marketing advantage through analysis of competitor’s strategies and activitiesStrong focus on servicing clients and providing outstanding customer service; Have met 90% of monthly targets over a 6-year periodMember of the “$1M Club” for generating one million dollars in sales within a twelve-month period Show less

Selling of health, car, boat, house and contents insuranceCustomer service and enquiriesComplaint management and resolutionIndustry intelligence and product knowledge in order to advise customers on the most suitable insurance cover for their needs

Bachelor Of Arts, Psychology

Bachelor Of Arts, Psychology And Sociology