• Identify business development opportunities for Enterprise Business Excellence services across the enterprise.• Validate and shape Lean diagnostic and delivery opportunities.• Mobilise programs of initiatives and provide ongoing delivery support.Achievements:• Improved customer and colleague experiences across various business areas including in People & Culture, Small Business, Equipment Finance, Commercial Cards and Procurement.• Increased operational capacity and/or reduced operational costs, as well as reduction in operational risks.

• Establish a deep Lean/Lean Six Sigma diagnostic capability to support Operational Excellence initiatives across the enterprise.• Develop the Operational Excellence service offering and establish a ‘front-door’ to the enterprise for operational excellence services.• Drive innovation to enable accelerated diagnostics.• Lead a team of ~35 people.Achievements:• Industrialised a detailed ‘playbook’ that has subsequently been used to support dozens of operational excellence engagements across the enterprise.• Established a new Process Management Centre of Excellence which has reduced risk across operational teams by providing transparency of processes and associated controls.

• Identify opportunities and deliver change across back-office operations functions to improve productivity, reduce operational costs, improve customer experience and reduce operational risk.Achievements:• 20% productivity improvement across the mortgage discharge process.• Integration of emerging technology capabilities to create solution patterns that are reusable across the enterprise.• Improved customer and employee experience.

• Provide design oversight and advice across enterprise change portfolios to ensure customer-centric solution designs, end-to-end solution design integrity, as well as alignment to business outcomes and objectives.• Uplift Human Centred Design capability across project delivery teams.Achievements:• Establishment of a Human Centred Design practice within NAB’s Project Delivery organisation.• Improved business and customer outcomes delivered by change programs.

Management oversight for the technology supporting NAB’s Business Banking distribution network of 3,800 bankers across 120 discreet sites around Australia. Partnering with each business unit to help drive their business strategies and ensure alignment and linkage to NAB's Technology strategy.

Provide technology-based services incorporating strategy, design, development, delivery and maintenance of technological solutions to meet the business needs of NAB's Asset Servicing (custody services) business.