Stephen Mcelroy Email & Phone Number

Dublin, County Dublin, Ireland

• Currently processing and managing Data Subject Access Requests (DSARS), working as part of a team to ensure clients are satisfied with the service provided.• Analyzing and approving redacted documents in compliance with the Data Protection Act while maintaining a deep knowledge of data protection legislations and regulations.• Ensuring processes are followed relating to protection of client data by implementing and following Standard Operating Procedures. • Processing and reviewing legal bills and documentation from solicitors on behalf of clients affected by breaches.• Contacting clients via phone call/email regarding complex data protection queries and complaints.• Assisting in GDPR related work streams such as Data Protection Impact Assessments (DPIAs), Data Breaches and Records of Processing Activities (ROPA).

Dublin, County Dublin, Ireland

• Led a team of 22 members, developing and monitoring KPI’s to provide targets and gauge progress/performance of staff.• Trained team members in multiple processes, created SOP’s and protocol for staff to adhere to and created floorplans/daily task assignment sheets.• Monitored Mastersheets and imported large data sets for staff to action while working in a fast-paced environment.• Liaised with relevant stakeholders, such as, Departments of Public Health, Contact Tracing Centres, Community and Hospital Laboratories, members of CMP Quality Teams, Senior Medical Officers, etc.• Attended daily meetings with key stakeholders, such as Public Health huddle, Tracker support daily meetings, and reported to higher management/operations managers.• Motivated team and orientated team huddles every morning, for updates and delegation of tasks.• Ensured GDPR protocols are adhered to and answered queries for staff.• Monitored staff timekeeping, logging late and sick staff while abiding to a check list that required completion by close of business.• Role also incorporates all roles and responsibilities of the Covid Support and Investigations Team.

Dublin, County Dublin, Ireland

• In a national capacity, supported the Contact Management Programme with any queries related to COVID-19 Lab Results and the Contact Tracing system.• Carried out Regression Testing and Sanity Testing of new releases to the Contact Tracing CRM.• Assisted CMP and associated parties in specific training on the system and work instructions when requested.• Generated daily statistical reports to CMP and external stakeholders on Covid-19 cases and contacts.• Incorporates all of the roles and responsibilities of the Covid Care Investigations Team.

Dublin, County Dublin, Ireland

• In a national capacity, supported the Contact Management Programme with any queries related to COVID-19 Lab Results.• Advanced knowledge of the structure and use of the CovidCare Tracker and development of resources to make the most effective use of the system for colleagues, demonstrating excellent problem-solving and root cause analysis skills.• Assisted in the development of the Covid Care Investigations protocols through use of knowledge of COVID-19 testing, sample processing, analysis and reporting.• Liaised with Public Health, Laboratories, Contact Tracing Centres and Contact Management Programme members to manage cases effectively in a patient-centered and timely manner.• Identified the specific lab result issue and follow the necessary pathway in an efficient manner.• Collected and collated data from multiple sources, formulated well-informed decisions with regards to root causes and resolution, and report findings in an appropriate manner to necessary stakeholders.• Use of excellent interpersonal and professional skills in multiple modes of communication, e.g. emails and phone calls.• Maintained precise and concise patient records as well as carrying out administrative tasks across emails and shared folders.• Constantly evaluated the performance of the team and its management of issues, and developed action plans and recommendations to address these.• Worked independently and within a team, while delegating tasks across the team to manage cases efficiently.• Managed large repositories of patient data in a professional and confidential manner.• Supported the Contact Management Programme with any non-lab related queries when deep knowledge of the system and patient management process is required.• Developed training materials and provide training for new staff.

Dublin, County Dublin, Ireland

Superuser in HSQ CTC working on behalf of Public Health in the HSE Contact Tracing Programme. Directing teams and answering system queries.

Postgraduate, Healthcare Ethics And Law

Batchelors Of Arts - Irish Theology And Philosophy