Stephen Mchugh Email & Phone Number

Ireland

Tallaght

• Processing all credit applications from start to finish for sole traders, farmers and limited companies.
• Dealing with queries from both customers and branch staff for relevant information on the application process and product suitability.
• Carrying out full credit assessment including the analysing of financial accounts for business customers, and assessing of suitable security against borrowings.
• Identifying cross sale opportunities for pensions, life cover, foreign exchange needs and payment terminals.
• Building rapports with customers to better understand their financial needs and dealing with them accordingly.

Dublin

• Processing all credit applications for sole traders, farmers and limited companies.
• Dealing with queries from both customers and branch staff for relevant information on the application process and product suitability.
• Carrying out full credit assessment including the analysing of financial accounts for business customers.
• Identifying cross sale opportunities for financial planning and merchant services.
• Building rapports with customers to better understand their financial needs and dealing with them accordingly.

• Processing all credit and savings applications in an efficient and timely manner.
• Dealing with requests and enquiries from customers and delivering high standards in accordance with company policy.
• Ensure that all applications are entered correctly first time to avoid any additional calls.
• Identify and act on leads for added value opportunities relevant to each customer.
• Fulfill sales opportunities in line with customers needs.
• Ensure all calls are handled in an efficient and accurate manner.

Melbourne, Australia

• Worked in a customer facing role handling sales of Roadside Assist Vehicle Insurance and resolving queries.
• Gave quotations, sold and renewed memberships, handled insurance amendments and all general enquiries.
• Made cross sales of associated products and tickets and achieved targets as part of a team.
• Handled cash, cheques and electronic transactions, balanced till and completed reconciliations.

Cavan

• Assisted Store Manager with day to day store operation including administration, key holding and security procedures; stock control; stocktaking and store maintenance.
• Draw up staff rota and holiday leave. Supervised and trained staff.
• Handled cash management: cash floats, cash lifts, till balance and reconciliation.
• Motivated staff to achieve sales targets, managed customer care and resolution of complaints.
• Ensured effective merchandising and visual displays in store to maximise sales.

Cavan

• Taught Business Studies up to Junior Certificate and acted as supervisor for other classes.
• Organised lesson plans and delivered classes.
• Worked as part of a team of teachers and managed student behaviour.