Leading the charge in R&D service delivery at GSK, my focus lies on orchestrating clinical platforms and driving automation through Agile methodologies. With a demonstrated history managing both insourced and outsourced teams, the commitment to excellence has been showcased through the successful delivery of multiple key projects, all within budget and timeline.At the core of my professional ethos is fostering robust customer relationships and enhancing satisfaction, skills honed over years of dedicated service management. Steering key supplier partnerships, including Accenture and Tata Consultancy, my role encapsulates ongoing automation and service improvement, all while maintaining a steadfast dedication to risk management and customer-centric strategies.