Stephen Mcmanus Email & Phone Number

Key Responsibilities / Deliverables and AchievementsResponsible for the delivery and management of Clinical platforms and applications for the R&D organisation.Managing both insourced and outsourced teams up to 50 staffDelivered 5 projects all within budget and to timeline during 2018 & 2019. This included 3 automation projects. These were run using the Agile methodology and the Automate Anywhere toolset.Manage our key outsource suppliers Accenture and Tata Consultancy focusing on delivery and support, and ongoing automation and service improvement

Sandy Bedfordshire

Leading a team of 88 with 7 direct reports, this is a new role delivering service and customer satisfaction to the Kier Group. The team is made up of Service Desk, Desktop Operations and Field Engineers. My role was to bring the teams together to operate as one team with ambition to deliver a first class customer experience.

Bedfordshire

To lead a team of infrastructure and SQL DBA's through a stability then a transformation program to create an ITIL V3 shaped organisation. Helped define processes to support the vision.

Gerrards Cross

London, United Kingdom

To execute the service desk improvement program moving their customer satisfaction rating from 4 to 7 out of 10. This was achieved through enhanced reporting, defining clear KPI's and implementing a process minded bahaviour and culture

Hertfordshire

Leading a team of 1st and 2nd Line Technicians to improve service and implement process change.