Stephen Mcmaster Email & Phone Number

Liverpool, Gb

Liverpool, England, United Kingdom

Chorley, England, United Kingdom

Waitrose/ Welcome Break. 2021 - Manager of a busy Waitrose franchise in a motorway services.Brand training.Legal paperwork.Standards and innovations.Developing and coaching a team of 10 colleagues.

Liverpool, England, United Kingdom

Site manager of a busy Spar forecourt in the City Centre, comprising of Petrol station, Post office, Bakery, and retail outlet. - Building a team, coaching and improving ways of working.- Innovations in new markets and constantly changing retail environment. - 24 hr responsibility for site decisions and legalities of the site. - Responsible for 16 colleagues with great improvements in retention. - Currently performing well under Covid conditions.

• Manager of a retail park store combining experience, hard work and a can do attitude.• Major improvements in KPI`s, with the introduction of many new systems/ ways of working.• Currently 20% LFL in a store with no investment and changing economic conditions.• Significant improvements in ATV and customer numbers.• Responsible for 15 colleagues with some of the lowest absence figures in the company.• Consistent performer of great results.

Wigan, United Kingdom

• Manager of four stores, taking poor performing stores and transforming them into some of the best performing stores in the company. • Major improvements in KPI`s, with consistent improvements in waste, wages, sales and availability.• Coaching and developing a team 13 colleagues with average turnover of 2 million pounds.• Improving stock results in line with company expectations.• Improving customer service levels and availability to some of the best in the district.• Consistently improving standards and increasing customer awareness of value within the store.• Involved in creating many training videos, and newsletters for regional and company interests.• Given many key tasks for the area, presently involved in improving absence.

Liverpool, United Kingdom

• Working in one of the largest stores in the region, I have been able to assist in significant improvements to the store.• During this time, sales have been increased from 750k to 1.25m.• As a night manager my duties have been wide ranging from general store duties to organising and planning the rota, developing and motivating colleagues, landing brief changes, whilst all of the time overseeing the store in the store managers absence.• With a large team of up to 50 night colleagues, planning has been very important and a flexible team - a key organisational priority.• Night management serves as an important role in any supermarket, not only to recover the store from a busy day, but also to make sure the store is replenished to a standard, with full availability. Availability in ASDA is measured using OSCA, with a basic requirement of 96.4, Hunts Cross presently sits at 97.1.• Wages for the previous year are also under spent and absence presently sits below the company target.• In my final year the store had one of its most successful Christmas in the stores history, the store continues to go from strength to strength.

Liverpool, United Kingdom

• As a deputy manager at Lidl my duties were wide ranging, from general store duties to integral issues of the stores profit and loss.• As a key member of the stores management team my duties included organising rotas, developing \ motivating staff and consistently providing a productive, clean and pleasant environment for visiting customers.• During my time at Maghull, profits rose by 50% to 75k per week and the store’s inventory loss has fell from 1.5% to 0.6% per year.• Lidl stores are predominantly run on tight productivity of which Maghull has consistently topped the district.• The store operated with a basic team of ten colleagues, which rose to twenty during seasonal peaks• During my time at Lidl, I was the licensee for the store, and organised the daily health and safety legislation. • I was also responsible for stock ordering and the balancing of the store safe.

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Activities and Societies: Student representative

Hnd Business And Finance