Stephen Merry Email & Phone Number

Sydney, Nsw, Au

Sydney, Nsw, Au

• Successful delivery of prioritised initiatives using approved change management frameworks• Driving small projects from concept to implementation• Supporting Project and Product managers with effective communication strategies• Collating and maintaining change documentation for continuous reference• Oversee training plans, execution, and reinforcement strategies• Thorough documentation including reports to key stakeholders and the wider business where… Show more • Successful delivery of prioritised initiatives using approved change management frameworks• Driving small projects from concept to implementation• Supporting Project and Product managers with effective communication strategies• Collating and maintaining change documentation for continuous reference• Oversee training plans, execution, and reinforcement strategies• Thorough documentation including reports to key stakeholders and the wider business where relevant• Supporting the project team/pods with the controls that are in place for successful delivery Show less

• Hiring, Training and Mentoring a team of four; including interview and selection, onboarding onto various systems, setting training programs, ongoing mentoring, and support• Oversee Service Level KPIs around meeting SLAs for inbound phone calls, abandon rates and email replies• Improving processes and redesigning workflows for increased efficiency in distribution of admin tasks and lead distribution process• Project manage and collaborate with a cross functional team on projects… Show more • Hiring, Training and Mentoring a team of four; including interview and selection, onboarding onto various systems, setting training programs, ongoing mentoring, and support• Oversee Service Level KPIs around meeting SLAs for inbound phone calls, abandon rates and email replies• Improving processes and redesigning workflows for increased efficiency in distribution of admin tasks and lead distribution process• Project manage and collaborate with a cross functional team on projects focused on marketing and customer enquiries Show less

Sydney, Australia

Manage a portfolio of 1000 clients; building and maintaining relationships with small business owners across AU/NZIdentifying and uncovering needs for further capital in business; specifically for cashflow management, growth and profitability.Collation and pre-assessment analysis of customer financial documents (bank statements, profit and loss, balance sheet)Leading, Mentoring and Training junior members of staff in order to improve team performance KPIs.Cultural ambassador:… Show more Manage a portfolio of 1000 clients; building and maintaining relationships with small business owners across AU/NZIdentifying and uncovering needs for further capital in business; specifically for cashflow management, growth and profitability.Collation and pre-assessment analysis of customer financial documents (bank statements, profit and loss, balance sheet)Leading, Mentoring and Training junior members of staff in order to improve team performance KPIs.Cultural ambassador: Interviewing new candidates for positions across the business to assess cultural suitability for Prospa AchievementsAssisted approx 1250 AU/NZ Small Businesses access up to $25 million of funding Highest Settled loans on the sales floor in Oct 17 and March 19 (across approx 40 staff)Consistently rated in the top 20% through Biannual performance reviews; assessed against numerical KPIs and company values. Show less

Darlinghurst, New South Wales, Australia

North Sydney, Nsw, Australia

North Sydney, Nsw, Australia

Bondi Junction, Nsw, Australia

Bachelor Of Business Administration With The Degree Of Bachelor Of Commerce - Professional Accountin

Activities and Societies: 2010 Study Abroad Program - University of South Florida

Education record

Prince2 Foundational Course, Project Management