Stephen Mills Email & Phone Number

Reno, Nevada, United States

Serving as a Sergeant in the Army National Guard, I earned the MACOM Soldier of the Year title in 2018 due to my exceptional marksmanship, leadership skills, and strong work ethic. I lead unit members through rigorous physical training routines, boosting their readiness and endurance levels. Additionally, I have developed comprehensive documentation for physical training Standard Operating Procedures (SOPs), ensuring the efficiency and consistency of our training programs.

As a NOC Analyst at Academy Mortgage Corporation, I ensure optimal network performance and security by monitoring network assets using SolarWinds and Microsoft Azure platforms. I collaborate with IT departments to refine alert mechanisms, reducing noise and enhancing response efficiency to critical incidents. My efforts in troubleshooting and resolving remote network outages across branches have significantly contributed to maintaining operational continuity. I have also successfully reduced help desk ticket resolution times to an average of under 10 minutes by efficiently addressing Tier 2 issues, enhancing end-user IT support.

Fort Wayne, Indiana, United States

As a Building Supervisor at Brigham Young University, I managed a team of over 15 personnel, maintaining a collaborative and safe work environment. Despite budget constraints during the COVID-19 pandemic, I effectively managed staffing levels, ensuring no personnel reductions. I was also responsible for the upkeep of four buildings, upholding the highest standards of safety, regulatory compliance, and university policies.

Cloud Computing

Bachelor'S Degree, Music Teacher Education