User Support Specialist Ii
Current
Sep 2024 - Present
AeroLeads people directory · profile
Stephen Mitchell Email & Phone Number
User Support Specialist II
at
Vinson & Elkins
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
User Support Specialist II
Location
Crandall, Texas, United States
Company size
Who is Stephen Mitchell? Overview
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Quick answer
Stephen Mitchell is listed as User Support Specialist II at Vinson & Elkins, a company with 1483 employees, based in Crandall, Texas, United States. AeroLeads shows a matched LinkedIn profile for Stephen Mitchell.
Stephen Mitchell previously worked as IT Analyst at Adt and Team Lead at Adt. Stephen Mitchell holds High School Diploma from Sunset High School.
Company email context
Email format at Vinson & Elkins
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Vinson & Elkins
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Profile bio
About Stephen Mitchell
I am detail-oriented and have strong analytical and problem-solving skills that allow me to work in a fast-paced environment. I like challenges and have always been successful in solving IT issues. I also have over seven years of customer service and technical support experience.
Current workplace
Stephen Mitchell's current company
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Vinson & Elkins
7 roles
Stephen Mitchell work experience
A career timeline built from the work history available for this profile.
It Analyst
Ensures timely incident and problem management resolution.Monitor network, tasks, sim provisioning, and applications that can impact business.Provide Level 1 and 2 technical support that may include PC end-users, telco, server, signaling, and mainframe applications,Troubleshoot and restore routine technical services and equipment.Assist in the installation.
Nov 2017 - Sep 2024
Team Lead
Respond to escalated issues via phone and emailProvide coaching and feedback to team members.Research escalated issues and find a resolution Work on special projects given by team managers.Report system issues in a timely matter.
Jan 2015 - Nov 2017
Technician Ii
Troubleshoot issues related to panel programming on lower and mid-tier panels. Process data changes receive via action or phone.Take phone calls on customs homes accounts and HOA accounts.Provide technical Support to field technicians and customers. Download and upload alarm panel programming information to new and existing
Nov 2014 - Jan 2015
Technician
Troubleshoot issues related to radio registrations and panel programming. Process data changes receive via action or phoneProvide technical Support to field technicians and customers. Download and upload alarm panel programming information to new and existing accounts to resolve issues.Work with multiple web applications to help support field technicians..
Jul 2012 - Nov 2014
Specialist
Build customer loyalty through a timely and effective one-call resolution of 35%Build subject matter expertise on all T-Mobile products, features, and services 15%Support Customer Care in times of need by answering calls with billing, coverage, and troubleshooting related issues 10%Authors T-Community solutions for knowledge & procedural gaps identified.
Jul 2010 - Jun 2012
Iphone Advisor
Technical solutions for Macintosh and Windows iPhone customers via phoneTroubleshoot simple to complex technical issues with customers with a positive and knowledgeable approach. Provided and maintained strong professional relationships with all of Apple’s customers and displayed empathy toward all customers at all times. Teach and educate customers on.
Jun 2009 - Jan 2010
Team & coworkers
Colleagues at Vinson & Elkins
Other employees you can reach at velaw.com. View company contacts for 1483 employees →
ST
Shelley Tesarek
Colleague at Vinson & Elkins
Austin, Texas, United States, United States
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HT
Heather Tyson
Colleague at Vinson & Elkins
Deer Park, Texas, United States, United States
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CH
Carolyn Hill
Colleague at Vinson & Elkins
New York, New York, United States, United States
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JT
Jackie Taylor
Colleague at Vinson & Elkins
Houston, Texas, United States, United States
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MH
Mark Holmes
Colleague at Vinson & Elkins
United States, United States
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EJ
Emily Jungwirth
Colleague at Vinson & Elkins
New York City Metropolitan Area, United States
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JM
James Mcgovern
Colleague at Vinson & Elkins
New York, New York, United States, United States
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KW
Katherine Wiebler
Colleague at Vinson & Elkins
Washington DC-Baltimore Area, United States
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TH
Tripp Haskins
Colleague at Vinson & Elkins
Houston, Texas, United States, United States
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MP
Matt Pyeatt
Colleague at Vinson & Elkins
Dallas, Texas, United States, United States
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Shelley Tesarek
Colleague at Vinson & Elkins
Austin, Texas, United States, United States
View →
HT
Heather Tyson
Colleague at Vinson & Elkins
Deer Park, Texas, United States, United States
View →
CH
Carolyn Hill
Colleague at Vinson & Elkins
New York, New York, United States, United States
View →
JT
Jackie Taylor
Colleague at Vinson & Elkins
Houston, Texas, United States, United States
View →
MH
Mark Holmes
Colleague at Vinson & Elkins
United States, United States
View →
EJ
Emily Jungwirth
Colleague at Vinson & Elkins
New York City Metropolitan Area, United States
View →
JM
James Mcgovern
Colleague at Vinson & Elkins
New York, New York, United States, United States
View →
KW
Katherine Wiebler
Colleague at Vinson & Elkins
Washington DC-Baltimore Area, United States
View →
TH
Tripp Haskins
Colleague at Vinson & Elkins
Houston, Texas, United States, United States
View →
MP
Matt Pyeatt
Colleague at Vinson & Elkins
Dallas, Texas, United States, United States
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1 education record
Stephen Mitchell education
FAQ
Frequently asked questions about Stephen Mitchell
Quick answers generated from the profile data available on this page.
What company does Stephen Mitchell work for?
Stephen Mitchell works for Vinson & Elkins.
What is Stephen Mitchell's role at Vinson & Elkins?
Stephen Mitchell is listed as User Support Specialist II at Vinson & Elkins.
Where is Stephen Mitchell based?
Stephen Mitchell is based in Crandall, Texas, United States while working with Vinson & Elkins.
What companies has Stephen Mitchell worked for?
Stephen Mitchell has worked for Vinson & Elkins, Adt, T-Mobile, and Volt.
Who are Stephen Mitchell's colleagues at Vinson & Elkins?
Stephen Mitchell's colleagues at Vinson & Elkins include Shelley Tesarek, Heather Tyson, Carolyn Hill, Jackie Taylor, and Mark Holmes.
How can I contact Stephen Mitchell?
You can use AeroLeads to view verified contact signals for Stephen Mitchell at Vinson & Elkins, including work email, phone, and LinkedIn data when available.
What schools did Stephen Mitchell attend?
Stephen Mitchell holds High School Diploma from Sunset High School.
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