Stephen Mitchell Email & Phone Number

Dallas, Texas, United States

United States

Ensures timely incident and problem management resolution.Monitor network, tasks, sim provisioning, and applications that can impact business.Provide Level 1 and 2 technical support that may include PC end-users, telco, server, signaling, and mainframe applications,Troubleshoot and restore routine technical services and equipment.Assist in the installation and rollout of new technology solutions.Provision and de-provisioning access for users for multiple applications.

United States

Respond to escalated issues via phone and emailProvide coaching and feedback to team members.Research escalated issues and find a resolution Work on special projects given by team managers.Report system issues in a timely matter.

United States

Troubleshoot issues related to panel programming on lower and mid-tier panels. Process data changes receive via action or phone.Take phone calls on customs homes accounts and HOA accounts.Provide technical Support to field technicians and customers. Download and upload alarm panel programming information to new and existing

United States

Troubleshoot issues related to radio registrations and panel programming. Process data changes receive via action or phoneProvide technical Support to field technicians and customers. Download and upload alarm panel programming information to new and existing accounts to resolve issues.Work with multiple web applications to help support field technicians. Responsible for other Duties/Projects as assigned by business management as needed.

United States

Build customer loyalty through a timely and effective one-call resolution of 35%Build subject matter expertise on all T-Mobile products, features, and services 15%Support Customer Care in times of need by answering calls with billing, coverage, and troubleshooting related issues 10%Authors T-Community solutions for knowledge & procedural gaps identified 10%Identifies, researches, and develops in concert with Product and Service SMEs’ process improvements and recommends them to management for implementation. 10%Responsible for other Duties/Projects as assigned by business management as needed.10%Evaluate, resolve, track, and escalate issues surrounding T-Mobile products and services.Provide friendly, easy-to-understand troubleshooting guidance for all inquiries resulting from handset or data devices and technical service issues.

United States

Technical solutions for Macintosh and Windows iPhone customers via phoneTroubleshoot simple to complex technical issues with customers with a positive and knowledgeable approach. Provided and maintained strong professional relationships with all of Apple’s customers and displayed empathy toward all customers at all times. Teach and educate customers on support options, required steps to resolve issues Demonstrate a high level of customer service Adjust approach to all levels of customer experience. Analyze information, then drive it to resolution.