Stephen Mitchell Email & Phone Number

Westerville, OH, US

Miami-Fort Lauderdale Area

VesuvITas is a Contact Center Selection, Solutions and Consulting company focused on Customer Experience. We listen to help uncover business requirements, understand what customers are looking for in today’s competitive landscape and select the right technologies based on your requirements and customer needs. Key achievements:Project manage up to 4 large.

Miami/Fort Lauderdale Area

The Chrysalis Group, LLC specializes in digital transforming clients from their current state of doing business to the desired state of unified networks and systems, consultative selling and a progressive coaching process while protecting customer experience and increasing revenues and profits. Starting with a business evaluation, we examine how clients.

Miami/Fort Lauderdale Area

• Created a long-term (36 month) plan to digital transform the sales structure (moving from service to consultative selling) for all 422 branches. Worked with Executive Sponsor to transform a regional inside sales team.
• Identified strategic and organizational gaps through evaluation and assessment of a team of 12 agents.
• Gained alignment and implemented new structure and processes to refine sales and service processes increasing efficiencies in the “Proof of Concept” project.
• Aligned with key stakeholders and quickly integrated within the corporate Telecom team to introduce new technologies, increase team acumen and convert 3 of the largest corporate sites over a unified communication.
• Designed a 36-month schedule, pricing, and plan, then presented this comprehensive proposal to CIO and other key executives and stakeholders.

Miami/Fort Lauderdale Area

• Develop teams to facilitate process, grow channel partners and increase revenue.Key achievements:
• Expanded responsibilities with promotion to Senior Program Leader, overseeing 3 Managers with 46 Agents cover all the Americas (from Canada to Brazil).
• Managed multiple teams including pilot for Service team.
• Appointed Hiring Manager for Insides Sales for 2014 and 2015 Sales plan.
• Achieved 129% of quota first quarter performance as Manager.
• Promoted to Inside Sales Manager overseeing team of Account Managers.

Columbus, Ohio Area

• Hired to build customer relationships, maintain customer base and grow revenue.Key achievements:
• Produced Positive growth in first Columbus assignment.
• Transferred to Dayton Market within first year due to exceptional performance.
• Managed the largest number of accounts in Dayton out of all Account Executives.
• Ended Dayton Market 100% closed on time.
• Record of zero claim adjustments and 100% customer satisfaction rating.

Miami/Fort Lauderdale Area

• Hired to find new avenues of Sales leads, develop new markets and create structure for new Salesforce.Key achievements:
• Lead Sales team to increased revenue and expansion of Data Centers and customer base.
• Opened New York, NY, Atlanta, GA and Mclean, VA Markets within the first year.
• Added over 50 net new customers to base.
• Achieved over 100% of Sales goals in first year.
• Created partnerships with two lead generating companies to supply constant stream of new sales.

Miami/Fort Lauderdale Area

• Hired to build customer relationships and increase revenue within corporate infrastructure.Key achievements:
• Achieved over 100% of goal including selling division’s largest single revenue item.
• Received President’s award for first place ranking within division after one year.
• Record of zero claim adjustments and 100% customer satisfaction rating.

Columbus, Ohio Area

• Hired to develop a sales plan focused on increasing revenues and expanding client base.
• Exceeded incremental revenue increase goals within 12 months by 25%.
• Developed relationships with designers and list brokers, and new customers.
• Established additional services and profit centers.

Columbus, Ohio Area

• Hired and rapidly promoted by company specializing in business and organization, focused responsibility on P&L
• Enhanced marketing effectiveness by shifting focus to profitable, proprietary products.
• Increased response rates 103% by creating and implementing effective marketing plan.
• Triggered 42% increase in response rate with aggressive marketing campaign with same-day shipping offer.
• Achieved profitability with limited cash flow and reduction in financial constraints within first 6 months of taking on P&L responsibility.