Stephen Moore Email & Phone Number

Guelph, Ontario, Canada

Guelph, Ontario, Canada

Canada

• Travel nationally to complete on-site installations and client training for the full range of Skalar products: Segmented Flow Analysis, Discrete Analysis, TOC, BOD, COD, Titration/ Ion Analysis• Engage with key clients to conduct online/remote and on-site technical support, troubleshooting, maintenance and repairs for all Skalar products• Complete online and on-site product/software demonstrations, Develop and submit quotes for all requested services• Collaborate with global team members on process improvement initiatives, and the ongoing development and testing of analytical software and hardware• Independently track, schedule and deliver on-site installation, service and maintenance visits

Guelph, Ontario

• Supervised and monitored leading edge development in water analysis testing capabilities for the organization• Led the Research & Development team to develop, test, support and maintain the PC-titrate and BOD systems installed in laboratories worldwide• Traveled globally to perform installations and train laboratory staff on system capabilities• Designed customized equipment and applications for customers using SolidWorks• Conducted hardware and software alpha and beta testing on all equipment, as well as root cause analysis and bug testing of all software• Assisted business development by developing and delivering presentations, and providing online demonstrations to potential clients globally• Researched available funding options in Ontario (IRAP, SRED) and completed all funding applications. Monitored costs of each project, delivered reports to government officials, and participated in audits

Guelph, Ontario

• Prepared prototype designs using SolidWorks to meet the custom equipment demands of National and International customers• Completed software testing to ensure all bugs were discovered and corrected prior to software releases• Investigated ways to improve sample testing processes and procedures, and implemented all improvements• Managed and motivated a team of Laboratory Technicians and Co-op students including hiring and on-boarding, on-going supervision, coaching, performance evaluation and identification of professional development opportunities• Duties also include that of the Applications & Support Supervisor position

Guelph, Ontario

• Collaborated with the Research & Development department on proposed design and development improvements for current and new products based on field experience and customer feedback. Approved all new and modified designs• Ensured the development of accepted methods, or custom methods, were automated using the PC-Titrate line of products• Prioritized laboratory work, and scheduled all system installations, to meet with sales demands and customer requests• Wrote and maintained all SOP’s for the automated titration analysis equipment• Duties also included that of the Team Leader & System Specialist

Guelph, Ontario

• Company specialist on automated BOD (Biochemical Oxygen Demand) analysis• Scheduled and performed BOD and PC-titrate installations worldwide• Accurately completed all installation reports• Trained laboratory staff and distributors worldwide on how to utilize their automated titration system, including hardware and software capabilities• Communicated with clients daily, responding directly to their questions and provided real-time solutions using a copy of their database/software

Birmingham, United Kingdom

Horsham, Uk

Coventry, United Kingdom

Bachelor Of Science (Bsc), Applied Environmental Science

Diploma In Industrial Studies