Stephen Morris Email & Phone Number

Phoenix, Arizona, United States

Efficiently completes trouble tickets, end user technical issues, and network related issues in a timely manner. Troubleshoot unexpected and previously not encountered technical issues, resolving without further escalation. Images and deploys servers, laptops, PCs, and smart devices without disruption of business. Completes new hire and termination process for the IT department. Manage door access badges. Administer O365 accounts for over 900 employees. Troubleshoot issues on MAC OS including printers, email, and software installs. Replace or repair hardware in PCs, servers, printers, and VoIP phones. Preemptively looks for issues that may arise to ensure business systems remain active at all times.

Goodyear, Arizona

Efficiently complete incident and service request tickets, end user technical issues, and network related issues in a timely manner. Troubleshoot unexpected and previously not encountered technical issues, resolving without further escalation. Process new hire and terminations for multiple different companies with different standards. Repair or replace hardware in both servers and workstations. Configure Group Policy changes to meet client needs. Manage and configure Office 365 accounts and settings. Configure and deploy Cisco Meraki routers. Order software licenses and needed hardware for clients. MAC OS clean installs and configurations. Windows OS clean installs and configurations. Shared drive creation and administration. Work with Vendors to support 3rd party software. Webroot, Sentinel One, Deep Instinct anti-virus/malware deployment and administration.

Phoenix, Arizona

Efficiently complete incident and service request tickets, end user technical issues, and network related issues in a timely manner. Troubleshoot unexpected and previously not encountered technical issues, resolving without further escalation. Process new hire and terminations for the company. Support 300 + applications and multiple hardware systems over the phone for 5000 + employees. Support offshore employees from two countries and onshore remote users using remote desktops and virtual desktops. Mandatory HIPAA compliance for working with health care insurance company. Team Lead for 5 employees.

Phoenix, Arizona Area

Efficiently completes trouble tickets, end user technical issues, and network related issues in a timely manner. Troubleshoots unexpected and previously not encountered technical issues, resolving without further escalation. Images and deploys servers, laptops, PCs, and smart devices without disruption of business. Completes new hire and termination process for the IT department. Preemptively looks for issues that may arise to ensure business systems remain active at all times

Buckeye, Az

While under the Internship I learned about how Wastewater and Water treatment plants operate as well as how to troubleshoot systems and mechanics. I used adaptable customer service and time management when it came to irrigating the yards of disgruntled or conversationally driven customers. I also received informal training on forklifts and backhoes. I was trained in Blue Stake procedures and spent a short while with the distribution crew exercising valves, replacing/disconnecting meters and small building projects.

Administered the Armed Services Vocational Aptitude Battery(ASVAB) test and many other technical tests. Regularly preformed excellent oral communication and instructional skills when administering the ASVAB at multiple high schools. Participated in and was detrimental to the success of many pilot programs ordered from the Headquarters. Always exceed the goals of the company as well as the supervisor's. Was the President and Treasurer of the company’s Readiness Support Group (RSG) which provided a community service outreach program for employees, and planned hosted and funded all moral events for the company. Completed over 200 hours of community service, and was the recipient of two Good Conduct Medals for Excellence in behavior and professionalism. Mastered the Military Entrance Processing Command Integrated Resource System (MIRS) and Virtual Interactive Processing System (VIPS).

2nd Battalion 5th Marines, 5th Marine Regiment Personnel Administration CenterClearance: Department of Defense, Secret Clearance, March 2005Ensured all pay and leave statements were correctly submitted and maintained. Mentored, trained and supervised over a dozen individuals, allowing the company to surpass its goals. Was responsible for the training schedule and moral programs for over 1000 individuals while deployed overseas. Was trained in a variety of different job fields to include; operating large vehicles, mail handling, security procedures, embarkation procedures and warehouse/supply procedures.

Associate'S Degree, Network And System Administration/Administrator

Activities and Societies: National Technical Honor Society Member, Dean's List Highest Honors

High School Diploma, General Education

Activities and Societies: Student of the year 2003

Education record

Activities and Societies: Football Team