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Seasoned results driven professional with extensive experience in the following areas, leadership, relationship management, communication, organization, strategic planning, program & project management, process improvement, Operations, Risk Management, Ecommerce, Consumer & Commercial, Investment Banking, Marketing, Technology, Compliance, Legal, Mortgage, Contact Centers and People Management. Proven ability to lead large or small programs/projects that have enterprise wide impact, through all phases of the project management life cycle. Experienced in applying Six Sigma principles within the banking environment to reduce variation and improve efficiency. Experienced in leveraging process improvement methods and tools such as FMEA, Root Cause Analysis, Design of Experiment (DOE), DMAIC, Tatham and Management By Fact (MBF). Successfully led multiple projects involving deploying various technologies throughout Operations, Ecommerce, Risk Management, Call Centers, IT, Consumer Banking, Brokerage, Retail, Commercial Lending, Mortgage, Card and the Mainframe environments. Works well with all levels within an organization from front line personnel to senior management.Specialties: Leading Large Teams, Strategic Planning, Process Improvement efforts, Execution of large Initiatives (programs/projects), Relationship Management, Financial Management, Operations Management, Risk Management, Banking, Mergers & Acquisition, Compliance Treasury Services and Ecommerce.
Brighthouse Financial
View- Website:
- brighthousefinancial.com
- Employees:
- 1408
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Director - Sr Strategic It Solutions OwnerBrighthouse Financial Jun 2017 - Presento IT Leader for Legal, Risk, Audit and Compliance, responsible for managing client relationships, implementing SaaS/Cloud solutions across the enterprise, strategic planning, process design/mapping, architecture, onboarding new vendors, managing resources, incident response, problem management and resolution, leading RFPs/vendor selection process and managing 3rd party, IT and line of business relationso Responsible for working across IT teams, Third Parties and supported applications to identify, remediate and manage riskso Responsible for leading/managing enterprise wide programs, initiatives, large budgets and resources, that have significant organizational, process, people, technical and regulatory impacts, utilizing SDLC, Six Sigma and Agile methodologies. o Manage relationships across organizational boundaries, while interfacing with multiple stakeholders and managing program execution risk. IT Owner, application and implementation lead for OpenPages, SAP-AP, GL, Treasury, HANA, Data Services, Redwood Job Scheduler, Exterro Fusion/Legal Holds, Matter Management/Passport and RegEd/TRAX, CODE, Exchange, Gifts & Entertainment, Data Breaches, AML/Fraud Monitoring, Compliance/Regulatory Reporting.o Partner with Executive Sponsors, provided governance management structure and oversight for project teams and led Steering Committeeso Leading IT and vendor resources to ensure that implemented solutions are successfully executed and transitioned to production environment. Provide production support, development, access mgmt., security and incident mgmt. Responsible for problem management, reporting resolving and tracking incidents in ServiceNow, ITSM/ITIL experience.o Responsible for leading the implementation of the Risk Governance & RCSA platform and processes across Audit, Compliance, Finance, IT and Risk. The platform captures process, risks and controls across Brighthouse Financial. Serve as a member of the Corp. GRC Committee
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Sr Institutional B2B/Marketing Program Manager - Darton Group ConsusltantTiaa-Cref Jul 2016 - Jun 2017New York, Ny, Us- Responsible for leading the Department of Labor Fiduciary Rule Regulation implementation for the Institutional Marketing team across the Institutional LoB, Legal, Compliance RIA’s, Consultants & Clients. - Worked across LoB partners to successfully map out and execute regulatory requirements, strategic plan, communication strategy and map out product, services, systems & operational implications of the ruling and defining/executing the TIAA approach for implementing the ruling to ensure compliance. - Worked across LoB partners, system owners (Salesforce, Universal Desktop, PlanFocus - website) and technology teams to plan, design and implement desired solution, managing program budgets, building team charters and governance structures, managed project deliverables and SharePoint repository. -
Consultant - Sr Compliance/Risk & Wealth Investment It Program ManagerWells Fargo Jul 2015 - Jul 2016San Francisco, California, Us- Responsible for providing Risk & Compliance program leadership to the following Lines of Business (Wells Fargo Securities, Corp. Banking Group, Government Institutional Banking, Canada, Latin America and Europe): to define & implement business compliance programs in response to a regulatory MRA. - Successfully led each LOB in defining & implementing regulatory requirements and providing evidence of compliance to complete Compliance Risk Assessment. Built strategic plans, status reports, led reviews to ensure that evidence submitted met regulatory requirements. Deliverables included Business Compliance Plans, Annual Compliance Plans, Governance Inventory Plans, Training and Awareness Plans. - Responsible for providing leadership to upgrade the Retirement, Trust & Trading Platform to the Charles River System for Wealth Investment Management. - Responsible for leading the project through all phases (Initiation, Planning, Testing, Execution, Monitoring & Controlling and Closure). Working with key stakeholders to define requirements, complete and track financials, project plan, status reports, track and report on issues & risks. -
Consultant - Program Leader – Legal/Risk/Compliance Data Technology & MortgageBank Of America Dec 2014 - Aug 2015- Responsible for leading efforts in responding to Audit, Compliance, Operational Risk, MRAs & Consent Orders between Lines of Business , Technology, Subservicers, Dept. Of Justice, legal and other impacted stakeholders. - Led efforts to execute an 8 year look back and prove that active Servicemember’s rights weren’t violated according to the SCRA (Servicemember Civil Relief Act) regulatory requirements during that period. Efforts saved the company $106,000 per Servicemember mortgage record proven to be compliant.
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Consultant - Senior Engagement/Program ManagerGenesis10 Jun 2011 - Jan 2012New York, New York, UsLead and manage the build out of the G10 Case Management SOW. This initiative involves building out a program to support 8000 BofA Case Managers in 25 different locations across the US. Responsibilities include managing all aspects of the program, including financials, training, people, BofA relationship, reporting and execution of this initiative. Responsible for managing up to 140 Desktop, Application Support, and Training resources across 25 sites, who provide application and desktop support to the BofA Case Managers. -
Compliance Technology ManagerAlly Financial Inc. Oct 2010 - Jun 2011Detroit, Mi, UsTechnology Corp. Services Program Manager for the Compliance Division.Responsible for leading the implementation of the following Compliance Initiatives for the Automotive Division – Monitoring Testing & Reporting Program, Regulatory Change Management System and Issues Tracking DatabaseLead all phases of the projects mentioned above, Assessment, Planning, Define, Construct, Test and Deployment.Manage vendor relationships, budgets, resources status reporting, escalations and project deliverables -
Technology Risk – Program ManagerCollabera Oct 2009 - Oct 2010Basking Ridge, New Jersey, UsResponsible for leading a team of business analyst and supporting the Merrill Lynch Transition for the Enterprise Credit Risk OrganizationWorking with Business Partners to ensure that projects are properly scoped and that required data elements for regulatory/compliance reporting requirements are met and tested through quality center. Leading data mapping sessions with the business and ensuring that all requirements are met. Working with source system owners to validate, identify, and source required loan portfolio info. from the Merrill Lynch source systems into the BofA Warehouse, and ECRIS Platform. -
Svp - Enterprise Risk Program Manager/Team LeaderWells Fargo Jun 2004 - Aug 2009San Francisco, California, UsResponsible for managing a direct staff of project resources and enterprise wide initiatives sponsored by Risk Management. Led the upgrade of a system that produced alerts (Searchspace/Fortent) for the Anti-Money Laundering organization. The project spend was $7 - $9 million dollars. The system monitored 40 - 70 million transactions daily and produced alerts. Led the implementation of an end-to-end Lending/Credit Decisioning Platform & DR Plan for Business Credit Solutions, which provided loan origination services for commercial, wealth, business banking, capital markets, counterparty risk and small business customers. The system was used to book and manage over $40 billion in loan commitments and fixed income collateral. Led the implementation of process synchronization across Mortgage (Real-estate Financial Services) for the appraisal, construction to perm, and special assets. Treasury Operating Services Strategy & PMO Lead SVP - Led strategy planning, Contingency Planning and Project Execution for Treasury Operating Services and integration with Treasury Services. Led a team of 20. Led the Treasury Operating Services Program Office, which included project portfolio tracking, prioritization, reporting, and execution for Lockbox, Operating Services, Currency Operating Services, and Disbursement Operating Services. Implemented an integrated strategic planning process across TOS that resulted in a 1 year $11 million in efficiency saves for the organization. Led the Treasury Operating Services Program Office, which included project portfolio tracking (100 + projects), prioritization, reporting, and execution (20 million annual capital spend) for Lockbox Operating Services, Currency Operating Services, Disbursement Operating Services. Implemented an integrated strategic planning process across TOS that resulted in a 1 year $11 million in efficiency saves for the organization.
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Svp Customer Delight Exec.Bank Of America Sep 1998 - Jul 2004Charlotte, Nc, UsLed the Executive Relations Team, which include over 100 associates across 5 locationsProcess Leader for the Executive Complaints Team, which included over 300 associates across multiple lines of business (Customer Service, Mortgage, Card, and e-Commerce). Achieved over 1 million in annual savings from process improvement efforts. Also achieved a 30% improvement in customer delight, benchmarked, defined and met key performance metrics, using Six Sigma/DMAIC approach.Provide leadership to a team within the Technology & Operations Division whose primary role is providing technical project/program management support for Release and Deployment efforts to support Telephone Banking, e-Commerce, and Investment Banking Call Centers. -
Customer Service & SupportBank Of America 2000 - 2004Charlotte, Nc, Us
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Tech & OpsBank Of America 1998 - 2004Charlotte, Nc, Us
Stephen Morrison Skills
Stephen Morrison Education Details
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Appalachian State UniversityManagement And Operations -
Gardner-Webb UniversityManagement And Operations
Frequently Asked Questions about Stephen Morrison
What company does Stephen Morrison work for?
Stephen Morrison works for Brighthouse Financial
What is Stephen Morrison's role at the current company?
Stephen Morrison's current role is SR Director/IT Leader for Legal, Compliance, Audit, Risk at Brighthouse Financial.
What is Stephen Morrison's email address?
Stephen Morrison's email address is mo****@****eam.net
What is Stephen Morrison's direct phone number?
Stephen Morrison's direct phone number is (212) 490*****
What schools did Stephen Morrison attend?
Stephen Morrison attended Appalachian State University, Gardner-Webb University.
What skills is Stephen Morrison known for?
Stephen Morrison has skills like Risk Management, Process Improvement, Integration, Project Management, Visio, Banking, Requirements Analysis, Business Analysis, Leadership, Sdlc, Vendor Management, Program Management.
Who are Stephen Morrison's colleagues?
Stephen Morrison's colleagues are Daniel Garrett, Daphne Little, Sakshi Ramteke, Edward Johnsen, Jennifer Troyan, Nick Redd, Emily De La Torre.
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