Stephen Nelson Email & Phone Number

California, United States

San Diego, California

• Initiates and maintains all Product Owner and Product Management responsibilities for client facing, custom designed web applications, as well as internal facing customized applications for risk management.
• Leads and constructs functional requirements gathering sessions, supporting documentation for traceability, and requirements backlog of all work items, both enhancement and defect related.
• Develops use cases, traceability matrix and test plans for end user testing as well as training material for post implementation support.
• Manages daily stan up calls for project status updates of existing work sprints.
• Manages bi-weekly sprint planning and requirements refinement discussions for analysis and prioritization of current project requirements, timelines, and known defects.
• Removes impediments for developers to ensure all deliverables are met timely and on budget.

La Jolla, CA

• Successfully managed timelines and assisted in creation of all requirements for a full CRM implementation for the organizations regenerative medicine division.
• Constructed and lead group discussions for obtaining product requirements for 7 business groups.
• Streamlined multiple department work processes by documenting business process flows and user needs.
• Created use cases and test plans for end user testing as well as material for post implementation support.

Carlsbad, CA

• Championed end user requests for enhancements of internal proprietary and external web facing applications with a user base of over 20,000 internal end users and external member base exceeding 3 million.
• Managed projects pertaining to corporate initiatives such as Membership Self Service Kiosk, Fitness Training scheduling tools, and Childcare security applications.
• Engaged with stakeholders regularly to review product backlog and gather new requirements.
• Ensured all quality assurance of customized web application changes through weekly discussions with QA team.
• Administered post implementation support through end user training and technical issue analysis and resolution.

Greater San Diego Area

• Participated in project implementations for claims adjudication product enhancement to accommodate changes related to Medicare part D, NCPDP D.0 conversion and IBM user security module.
• Managed relationships between internal stakeholders and IT personnel by planning and product backlog review.
• Collaborated with department teams to implement modifications for claims adjudication module enhancements.

Greater San Diego Area

• Effectively managed large scale client electronic healthcare data exchange (EDI) implementations for insurance carrier and bill review vendors including Cunningham Lindsey, Concentra and Sentry.
• Drafted technical requirements and managed all implementation for product delivery.
• Analyzed all data transactions for quality assurance prior to production promotion of client data exchanges.
• Provided post implementation support to ensure accurate pricing of all claims.

Greater San Diego Area

• Successfully managed large client employee benefit data through business applications for open enrollment and ongoing support. Clients included Google, Catholic Healthcare West, Teledyne, Apple and Comcast.
• Created all functional and business requirements for application modifications based on plan design changes in corporate benefit packages.
• Exercised thorough quality assurance of customized web application changes.
• Ensured clients were provided effective post implementation support through end user training.

Greater San Diego Area

• Responsible for large scale client electronic healthcare data exchange (EDI) implementations for insurance carrier and bill review vendors including AIG, CNA and Concentra.
• Drafted technical requirements and managed all implementation for product delivery.
• Analyzed all data transactions for quality assurance prior to production promotion of client data exchanges.
• Provided post implementation support to ensure accurate pricing of all claims.

Greater San Diego Area

• Assisted in establishing policy and procedure for a newly developed internal medical cost containment unit within organization.
• Participated in adjudication, analysis, and regulation enforcement of all medical billing applying to indemnity claims for the organization.

Greater San Diego Area

• Participated in adjudication, analysis, and regulation enforcement of all medical billing applying to indemnity claims.
• Handled proactive processing and resolution of indemnity claims under CA state guidelines for several large volume clients.
• Negotiated outstanding medical claim liens against the carrier in cost saving measure to avoid litigation expenses.

Cspo (Certified Scrum Product Owner)

Ba, English