Stephen Ojeda Email & Phone Number

London, England, Gb

London, England, United Kingdom

London, England, United Kingdom

Some of the roles include:VIP Hosting Meet & greet OMNIClick & collects Client services Refunds & exchanges KPI targets

London, England, United Kingdom

• Monitoring of all inbound and outbound deliveries (National and International)• Retail KPI setting, monitoring and analysis• Controlled back of house operations and Health & Safety• Action all JDA stock movement• Inventory forecasting and ordering• Actioning OMNI online and click & collect orders• Working with customer relations to manage customer queries/complaints• HR duties including recruiting, training, reviews, team building and disciplinaries • Support Directors and HOD’s managing departmental efficiencies and objectives• Planned and organised stocktakes

London

* Maternity cover contract * Working collaboratively with Amazon * Improving the service levels and reduce workload* Achieving Amazon KPI's targets* Working on staff schedules and logistics plans* In charge of recruitment and inductions* Overseeing payments and rotas of over 30 drivers

London, Greater London, United Kingdom

* Dual sited manager in various locations * Area Support Manager* Training and development * Project managing * Health and safety * Operations * Marketing * Recruitment * Sales * VM* Team building* Client building* Coaching under performing staff* Staff motivation * Stock loss

Kingston Upon Thames, United Kingdom

* In charge of a £3.5 million turnover store* Managing 15 staff members* Contribute in the development of an annual budget and develop action plans to achieve all company KPIs. * Training manager* Contribute in staffing decisions including employment, discipline, assignment and termination* Train and develop all Sales Assistants, Supervisors and Assistant Manager progression planning* Identifying key performers * Co-ordinate the activities of the Department with the Area Manager, Marketing, HR, Finance, Training* Ensure that all practices meet applicable legal requirements, company policies & procedures, and all Health & Safety policies, ensuring the welfare of all staff* Ensure that all product presentations and VM guidelines are followed * Arrange housekeeping duties to ensure all areas are in pristine condition at all times * Maintain store cash handling records, reports and opening and closing procedures * Keep a record of sales, prepare inventory of stock and analyse sales by product types * Demonstrate products to customers, explaining benefits, features, price, quality, value and other information * Train the Sales Consultants in basic/advanced selling techniques * Notify the Regional Manager of competitor activities * Plan, co-ordinate and set-up special events and promotions * Make recommendations to increase sales/inventory and accommodate retailer issues * Oversee the daily operation of the store and recommend allocation of resources to ensure that objectives are met. * To recommend/initiate action to enhance productivity, efficiency, effectiveness and profitability

Harrods, London

• Area manager for concessions • Excellent sales and negotiation skills.• Client building• Proven ability to motivate and lead sales team.• Excellent oral and written communication skill.• Excellent customer service. • Problem-solving skills.• Analytical skills to interpret sales performance and market trend information.• Excellent planning and organizational skills.• The ability to work calmly under pressure.• Good IT knowledge. • Budget and cost cutting skills.• Report writing skills.• Target driven.• Keen eye for detail and presentation.• Experience in developing marketing and sales strategies.Key responsibilities :• Generates sales activities in the concession• Reviews progress of sales • Accurately forecast annual, quarterly and monthly revenue streams.• Develops sales strategies and setting targets • Develops specific plans to ensure revenue growth in all product lines.• Formulates all sales policies, practices and procedures.• Compile and analyze sales figures. • Establishes and recommends new season products.• Collects customer feedback. • Reviews expenses.• Reports back to senior management.• Keeps up to date with products and competitors.• Develops marketing and PR strategies.• Training and educating sales team on existing and new products, improved presentation strategies, incentives to increase profitability, sales and growth.• Monitors team's performance and motivates them to reach targets.• Provides monthly results assessments of sales staff’s productivity.

London, United Kingdom

* Training new employees to ensure a great understanding of the brand and shop protocols.* Looking after a team of 20 staff members * Department turnover of £15m* Providing support on management of the team.* In charge of the stock replenishment.* Visual merchandising for Matthew Williamson, Ora Killey, Mulbery between the Central Atrium room.* Very high scores in customers' assistance (95% average on mystery shoppers)

Bachelor'S Degree, Business And Marketing, 2:1

Gcse'S, English, Spanish, History, Geography, It

Diploma Of Vocational Education, Business And It, Merit

Gnvq, Business, Management, Marketing, And Related Support Services, Merit