Experienced Sr. Business Analyst professional with a demonstrated history of working with large scope of systems in the retail and banking industries. Experience in learning system capabilities and constraints and applying those learnings to elicit process improvements, data analysis, identifying root-cause, trend identification, strategic problem solving and maximizing productivity. • Product Management• Agile & Systems Development Life Cycle• Strategic & System Analysis• Vendor Management• Requirements Gathering• User Acceptance Testing• Operational Support• Reporting• Incident Management• Cross-Functional Team Management• Training & Development• Process Documentation Development & Management
Listed skills include Fraud, Customer Service, Leadership, Microsoft Excel, and 5 others.