Stephen Ong Email & Phone Number

Singapore

Singapore

- Led technical training programs for engineers across the Asia Pacific region, organizing and conducting sessions to ensure proficiency and excellence.- Managed the technical support hotline, providing critical services to address customer needs promptly.- Established technical support capabilities for new products, overseeing recruitment, training, parts management, and the development of an efficient escalation process.- Developed and formalized Standard Operating Procedures (SOPs) for facility and equipment operations.- Collaborated with affiliates and distributors to maintain system efficiency and ensure the availability of necessary parts.- Planned and participated in exhibitions and trade fairs, showcasing technical expertise and product innovations.- Assigned and coordinated technical service escalations for engineers throughout the Asia Pacific region.- Enhanced customer satisfaction by managing 3rd-party services (S800), focusing on call-backs and response improvements to boost the Service Promoter Score.- Acted as the Health, Safety, and Environment (HSE) Champion for the field services team, promoting safety and best practices while working with equipment.

Singapore

- Setting up of training/ service centre in Singapore, China and India. - Planning of training schedule and allocate trainers for different equipment thru out Asia Pacific.- Maintaining of training/ demo equipment to be of optimal working condition to be used for training/ system demonstration- Management of spare parts inventory for the region.- Assignment of engineers for escalation/ service/ installation- Organizing and participating of exhibition and trade show around the region.

Singapore

Provide phone/ email/ on-site technical support for sophisticated medical equipmentConduct in depth technical training to engineers around the region.Conduct in service/ application training for clinics/ hospital technician, nurses and doctors.Co-ordinating installation of new equipment with affiliates engineers and distributors.Review and updating of technical manuals.Preparation of presentation slides to enhance training efficiency.Maintaining of training system to be of optimal working conditionAssignment of engineers for escalation/ service/ installationOrganizing and participating of exhibition and trade show around the region.

Singapore

- Provide technical support to sophisticated medical equipment- Preventive Maintenance of Medical Equipment- Rectification of electronic and electrical systems- Collaborating with biomedical engineers and medical specialists on the Improvement and maintenance of medical equipment- Co-ordination and Conduct of in-service training program for biomedical engineers and medical specialists- Preparation of tender documentation for the sales of new medical equipment- Sales of service contracts, spare parts - Management of parts inventory- Maintenance of tools, test equipment and updating of technical manuals

Singapore

Troubleshooting of electrical circuits.Provide technical support to sophisticated navigational systems in aircraft.Liaison with customers on new projects' requirements.Simulation and testing of new software packages.Rectification of electronic and electrical systems.Co-ordination of training programmes for customers and personnel.Preparation of yearly audits with internal and external agencies for ISO grading (achieved ISO 9000).Participation of major exercises held locally and overseas.Providing training for newly posted in pilots and technicians.

Bachelor'S Degree, Mathematics

Diploma, Electrical Engineering