- Served as application admin and primary support for IBM Marketing Operations, formerly known as Unica, MRM ERP platform- Integrated Tableau BI software with IBM Marketing Operations to transition reporting engine from IBM Cognos- Developed an interactive marketing campaign calendar in Tableau to provide a self-service holistic view into all marketing activity for the marketing org, receiving CMO recognition- Independently learned, prototyped in, and evaluated 14 applications to replace IBM MO against key requirements, greatly influencing final decision by management- Developed expert skill in Airtable to support cross-functional collaboration in an enterprise implementation- Consulted with marketing stakeholders to enhance team processes via transition to Airtable- Coded advanced automations (task templating, resource capacity planning) and integrations via Airtable scripting API + JavaScript- Completed employer-sponsored coding bootcamp course on React (JavaScript library for creating modern user interfaces)

- Served as application admin of IBM Marketing Operations, formerly known as Unica, MRM ERP platform- Onboarded and supported users of IBM Marketing Operations (on-site travel + remote)- Partnered closely with software vendor to jointly implement new system functionality- Developed department-wide one-pager training materials + designed & maintained Hilton University (SAP JAM platform) internal training site- Developed operational reports with Oracle SQL and IBM Cognos (BI tool) for scheduled sends to leadership

Consulting Team lead assigned to address business challenges of small and large business clients across North Mississippi. - Identified highest market potential permanent location and routes for an innovative food truck business in Oxford.- Developed a customer centered marketing strategy using customer validation and target market identification techniques.- As team lead, developed a community engagement strategy and devised, compiled, and presented a technical solution to shift customers from traditional billing practices to paperless/electronic billing for the North East Mississippi Electric Power Association.- Advised a Tuktuk (mechanized 3-wheel vehicle) transportation service startup on the selection of transaction processing systems

In this position I gained valuable customer service experience and became deeply familiar with IT solutions for supporting faculty members. Daily activities included:- provided technical support for hardware and software issues to all employees at the Division of Outreach- troubleshooted hardware and software related problems- answered general questions from faculty members and staff- kept software/operating systems virus free and up to date- installed and managed printers/copywriters on the network- set up office spaces for new employees- securely stored, documented, and managed software license keys.- connected users to shared network drives based on their position

- Hired as the Expo by corporate recruiter for a new restaurant start-up.- Corporation’s previous restaurant start up, Zoe’s Kitchen, was sold in an initial public offering.- Used Japanese language skills to facilitate effective communication and bridge cultural gap between wait staff and the Japanese head chef. - Refined my understanding of customer service to ensure diners received the absolute best experience possible.