Stephen Ousley Email & Phone Number

Spokane Valley, Washington, United States

Spokane, Washington Area

Spokane, Washington Area

Improved system security through setup and ongoing maintenance. Completed multiple approved recommendations for Windows tools.Team member that implemented cloud base storage for system and user files.Achieved high recognition for setting up and implementing technical training.Implemented several approved recommendations on educational computer lab software and utilities.Performed network maintenance and system upgrades including service packs, patches, hot fixes and security related configurations.Routinely monitored campus networks for performance, availability and reliability.

Spokane, Washington Area

Identified client requirements by establishing personal rapport with potential and actual clients and her persons in a position to understand service requirements.Prepared reports by collecting, analyzing, and summarizing information.Prepared reference for users by writing operating instructions.Maintained historical records by documenting system changes and revisions.Maintained client confidence and protects operations by keeping information confidential through encryption, secure data storage and other necessary means.Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.Assessed infrastructure on a regular basis to ensure it continues to meet necessary demands.Managed daily operations of the IT department.Developed new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction.Coordinated the needs of in-house IT experts and remote employees, vendors and contractors.Provided assistance with the installation of new hardware, software, and help train employees on its use and offer suggestions when needed for possible upgrades and changes within the department.

Spokane, Washington Area

Verified success working in high-volume, 24x7 technical call center. Communicated effectively with both technical and nontechnical users.Displayed excellent problem-solving skills and patience in working with discouraged clients.Responded to IT tickets in a timely manner with Remedy, ServiceNow, and OTRS environments.Maintained Active Directory.Trained and assisted Technical Solutions Technicians on escalated issues.Successfully completed additional projects as assigned by IT Managers.

Provided on-site trouble shooting and repair services to over 750 faculty and staff, and over 6000 students.Diagnosed hardware & software issues, installed new or updated existing software, identified & removed viruses/malware, and replaced defective internal/external components and devices as needed.Consulted on new and upgraded existing technologies based on the individual faculty, staff, or students’ need.Executed data backups and recoveries for a wide range of security issues and resolutions.

Bachelor Of Science - Bs, Computer And Information Systems Security/Information Assurance, 3.87

Computer Information Systems Program Computer Information Systems program graduates are prepared to successfully join the workforce.

Certificate Of Completion, Comptia Linux+ Certification (Oll)

CompTIA Linux+ certification provides a basic foundation for individuals to work and maintain Linux installations. Linux+ certification is.