I have 27 years of exceptional customer service skills with my most recent role as an On Board Leader with Virgin Australia. With this role I have gained proficiency in emergency management, fire fighting procedures, first aid & CPR while leading a team of flight attendants to deliver outstanding customer service in a unique and challenging environment.My Skills include: Time ManagementAttention to DetailAdaptability CollaborationStrategic thinkingConflict resolution CreativityDecision MakingInfluencingCreativity "You know, when it was my privilege to work alongside Stephen Francis when employed at Virgin Australia, it was not only a genuinely enriching experience, but a contended opportunity to witness a true professional at work. An accomplished leader, a conscientiously driven manager displaying the depth and extent of his holistically developed and well-honed craft! You see, Stephen is a “People person”. People are important to him. Their “experience” while in his charge, (customer/guest or staff), their wellbeing and most of all with his staff; the ability to develop and realise every aspect of their potential, is what drives him. There is an undeniable adroitness in his ability to connect with his fellow human being, be they a customer or colleague. This is because Stephen genuinely cares.My position as a facilitator within the aviation Crew Resource Management – “CRM” / Human Factors field at Virgin Australia Airlines enabled numerous opportunities to interact with Stephen. This while out flying the line, as well as during recurrency training days. It is a basic premiss within CRM discipline when a person communicates effectively, they create a virtual “glue” that binds together important aspects of human factors philosophy such as well considered decision making /conflict resolution, effective leadership / team behaviour, extensive situational awareness and ultimately embracive and maximal workload management. These days, my wife and I hold the Management rights on a small resort in tropical far North Queensland. Stephen’s at all times contagious enthusiasm has served to inspire my daily interactions with all we encounter. Be it our staff, the suppliers that assist us or the guests who stay with us. When one has had the appanage to learn from the best, the edification that consequently takes place is for the greater advantage of all. Anyone blessed with the opportunity to work alongside Stephen can only be similarly inspired." Mark Adrian Langtry MISSION REEF RESORT