Day to day operations, financials, hiring, staffing, marketing, leadership, problem solving, scheduling, customer service, coaching, mentor, training, motivator, cheerleader,

Managing and developing properties for OSE Enterprises. Tracking day to day progress and making sure company is profitable. Also helping expand OSE.

Find a need for families or individuals and properly educate, and place value insurance on exact needs. Putting people first and taking pride in caring for their long term needs and goals.

Bartending/ Serving* Management- General Manager* Customer Service - Serving Patrons, Interacting with vendors and reps* Information Technology - Database, Internet, Micros, Microsoft Office; Interfaced on a regular basis with customers.* Took orders for customers via phone or face to face.* Handled money on a regular and frequent basis* Worked as a team member with others. * Helped to maintain excellent customer service.* Retain knowledge of all aspects of corporate policies in food handling, preparation, quality, and assurance.

Mix spirits in a professional manner, and offer knowledge.

• Served customers with courtesy, patience, and a smile• Combine and serve wide variety of beverages.• Operated computer, cash and register and accepted payments from customers.• Assisted kitchen staff with food preparation• Greeted customers, developed rapport; accepted, processed and delivered orders • Trained new servers• Interacted with customers to ensure top notch service and good quality food.• Explain in detail menu items while describing the correct cooking methods and ingredients.• Manage front house/back house restaurant operations for this high volume restaurant.• Oversee Employee relations encompassing staff recruitment, training and performance evaluation.• Gather cash, tabs in correct amounts while being liable for cash and inventory.• Responsible for good operation of a bar, receipt and inventory accountability.• Prepare and Distribute payroll.• Handle weekly inventory and vendor relations to ensure the timely and cost-effective purchasing of food, beverages, liquor, beer, and small wares.• Ensure the integrity of restaurant operations through excellence in customer relations.• Attract, retain, and promote new business through proactive community service efforts.• Transformed “difficult” customers into loyal, repeat guests and ability to find win-win resolutions.

Interacted with customers in a busy, crowded restaurant.* Operated computer, cash and register and accepted payments from patrons.* Assisted kitchen staff with food preparation* Demonstrated ability to interact with customers from diverse cultures and backgrounds.* Processed orders for customers accurately and within service times.* Served customers with courtesy, patience and a smile.Also worked at Pedros from 2002-2004 as a head server/waiter.