• Reporting directly to the Chief Operating Officer and responsible for 4 direct reports including Senior Managers• Representing the Port of Felixstowe at a global Group level for a system and process modernisation programme• Identified and implemented a series of initiatives that increased service levels by 20% over a 12 month period• Acted as Programme Manager for the migration to a new Terminal Operating System• Managing a programme budget of £11m and multiple stakeholder groups including overseas development• Responsible for creating and implementing suitable processes in order to control and govern change via PMO• Responsible for orchestrating the strategic direction of Operations and focusing on its continuous development• Led the recent transformation programme to redesign the Container Division Operations• Leading improvement change projects, within the Container Division, using Lean Six Sigma methodology• Responsible for setting and monitoring the budget for the Container Division Operations• Responsible for design, evaluation and decisions on how to optimise the Container Operations• Leading the development and recommendations of IT solutions for implementation within Container Operations• Container Division liaison between external departments such as Finance, IT, Port Development and Commercial• Leading the assessment and implementation programme for migration to a new Terminal Operating System• Responsible for creation of simulation and modeling of future development initiatives at the Port of Felixstowe

• Responsible for the Resource Planning, Business Analysis and Yard Strategy departments at the Port• Accountable for the planning and deployment of all labour and equipment for the Container Operations• Responsible for a high proportion of the cost of sales through control, allocation and utilisation of resources• High impact on revenue and customer service from effective resource allocation and design of terminal strategy

• Recruited and developed a team of Business Analysts and responsible for Operations Administration• Developed the resource planning, berthing and vessel reporting systems in use at the Port of Felixstowe

• Supported major capital investment projects and development projects at the Port of Felixstowe• Extensively involved in capacity planning and analysis for quay extensions, equipment and labour requirements

• Led statistical analysis for the Technical Services and Development Group at the Port of Felixstowe• Designed, developed and implemented the Management Information System (MIS) which was described as ‘World Class’ by a leading customer improvement team

• In-depth analysis of client requirements and development of business critical applications for use in agribusiness