● LMS Migrations: Participated in four distinct SDLC’s, actively contributing to review committees, testing, implementation, and ongoing maintenance.● LMS Administration: Oversee user account management, course creation, and data compliance while ensuring seamless integration with existing systems. ● Risk Mitigation: Conduct thorough troubleshooting of system upgrades and changes on Test environments prior to Production release.● Policy Development: Formulate and implement policies and procedures to enhance daily operations and align with organizational objectives.● Productivity Enhancement: Identify and implement enhancements to current business processes that improve user experience and boost operational efficiency.● Collaboration: Open conversations with cross-functional teams and stakeholders to deploy new features, optimize user experience, and meet institutional needs.● Staff Training: Provide training to help desk staff, equipping them with the skills to handle common questions related to LMS products offered by UH.● Documentation management: Created and maintained a “Canvas Admin Handbook” for staff, detailing best practices, comprehensive LMS operations, and a series of step-by-step guides.

● Desktop Support: Resolved a range of technical issues, from virus removal to VPN access.● Help Desk: Troubleshoot login issues, software sales, and phone support.● Ticket Management: Review pending cases and resolve or escalate as necessary.