Dealing with customers requests, gaining more experience in insurance with RSA to eventually achieving my goal in becoming an underwriter

This role requires me to use multiple systems to provide excellent customer service and also a competitive home insurance premium. These systems are; Vectus, CSI, CICL3I also deal with numerous customers ranging from really nice elderly people to angry irate customers, no matter which customer I get I will guarantee to provide exquisite customer service. Time keeping is another important skill in this role not only getting to work on time, but managing my calls effectively and spending the least amount of time off the phone so I can be ready to take another call. In this busy fast paced role I am marked on my targets and figures set by my team leader and every month I meet those targets and often exceed them.

In this role I was in charge of multitasking in one of the busiest bars in Liverpool. My tasks ranged from the remembering of orders to handling cash, stock rotation, dealing with customer complaints and communicating with tourists coming into the city. Every Tuesday I also got the delivery in for the week. This was gruelling work at times and it involved heavy lifting and manual labour all done safely and correctly. The environment at one of Liverpool's busiest bars sometimes demanded long hours and that was something I didn't shy away from I was often the first person asked to do those hours and it was rare I said no which shows off my work ethic.

Provide excellent customer service and rotated the stock to maximize profits for the business. When I was asked to go on the checkouts I handled cash and also improved my timekeeping skills.