Stephen Pinto Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bangalore

Singapore

Singapore

Salesforce business consultant for Service Cloud, Health Cloud and Community Cloud implementations for External stakeholders• Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to Salesforce technology enhancement and initiatives.• Worked towards preparation of requirements management plan, business and functional requirement documents.• Collaborate with Business teams to define scope of projects and timelines associated with completion of project.• Conduct meetings and facilitate collaborative discussions for requirement changes and new functionality needs.• Created data flow diagrams and process flow diagrams to facilitate better system understanding.• Assisted in designing and creation of training material and conducted internal training sessions for business users on Salesforce technology functionalities.• Assist with project implementation and control monitoring process related to quality assurance (QA) and user assisted testing (UAT).• Planned testing strategy, created and signed off test-script, executed User Acceptance Test• Work with end users and management to document, design, test and deploy complex processes• Prepare training material and provide in person training, and also training via web conferencing• Monitor new Salesforce released features and functionality to provide recommendations for process• Created and deployed several reports for different user profiles based on the need in the organization.• Created number of POC’s on Health Cloud & Community cloud based on specific business requirements

Vadodara Area, India

• Understanding the function of the present system & modifying it as per client requirements & answering end user queries.• Working with teams from different offices of RIL for implementation & upgrading of systems• Lining up of SLA’s with external agencies for any maintenance related activities of system’s & tracking their services for ease of billing. • Preparation of cost estimate for the whole project• Conducted weekly meetings on the project progress review & discussing any constraints• Tagging & maintaining of newly procured company assets • On-site service provision • Releasing daily progress reports on the progress of the project to the senior management• Conducting weekly meetings with the vendors/contractors.• Providing clients with the exact reports & plans regarding execution of the project• Updating & documenting the new processes installed in the system• Tracking & tagging of all the purchased items & planning periodic maintenance• Participating in audits conducted by internal & external auditors• Negotiation with vendors for expediting deliverables• Technical scrutiny of vendor/contractor documents

Mangalore Area, India

• Preparing production schedules as per customer requirements.• Working with offshore teams on developing new products• Documenting log records • Managing legal records • Conducted weekly review meetings with contractors • Working with offshore teams on finalizing yearly production & maintenance budgets• Monitoring process control parameters to ensure that these are under required tolerance• Initiating corrective action if deviation occurs in the process parameters• Tracked and documented compliance with quality control and quality assurance procedure • Planned various shutdowns of the systems without altering the process and customer requirements