Stephen Plummer Email & Phone Number

Iwakuni, Japan

Responsible for managing software installation, configuration, and maintenance on over 600 individual desktops at two locationsDeployed software updates through a patch management system ensuring all desktops were fully upgraded and patchedCreated, distributed and monitored software packages with a variety of management consolesMaintained an enterprise class anti-virus and malware solution providing protection to the clientPerformed backups of critical servers to… Show more Responsible for managing software installation, configuration, and maintenance on over 600 individual desktops at two locationsDeployed software updates through a patch management system ensuring all desktops were fully upgraded and patchedCreated, distributed and monitored software packages with a variety of management consolesMaintained an enterprise class anti-virus and malware solution providing protection to the clientPerformed backups of critical servers to disk and tape, providing redundancy and protection from failure Show less

Iwakuni, Japan

Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.Prepares and installs solutions by determining and designing system specifications, standards, and programming. Improves operations by conducting systems analysis; recommending changes in policies and… Show more Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.Prepares and installs solutions by determining and designing system specifications, standards, and programming. Improves operations by conducting systems analysis; recommending changes in policies and procedures.Obtains and licenses software by obtaining required information from vendors; recommending purchases; testing and approving products.Updates job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.Protects operations by keeping information confidential.Provides information by collecting, analyzing, and summarizing development and service issues.Accomplishes engineering and organization mission by completing related results as needed.Develops software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development life cycle. Show less

Iwakuni, Japan

Supervised a team responsible for installation, configuration and maintenance of a point of sales system that spanned 8 locationsEstablished turnover documentation and standard operating procedures to facilitate smooth operation of the sectionMaintained, troubleshot and replaced workstation, server, and point-of-sale equipmentConfigured and maintained a variety of operating systems including SCO Unix, IBM 4690, AIX Unix, and Microsoft WindowsInstalled… Show more Supervised a team responsible for installation, configuration and maintenance of a point of sales system that spanned 8 locationsEstablished turnover documentation and standard operating procedures to facilitate smooth operation of the sectionMaintained, troubleshot and replaced workstation, server, and point-of-sale equipmentConfigured and maintained a variety of operating systems including SCO Unix, IBM 4690, AIX Unix, and Microsoft WindowsInstalled, configured, and secured wireless networking devices to provide expanded capabilities for our associatesEnsured security requirements for the handling of confidential data, including personally identifying information and credit information was secured and handled correctly within the organizationCreated images and backup files to be used in the event of hardware failuresProviding quality customer support to the entire organization in order to reduce downtime and increase productivity Show less

Iwakuni, Japan

Administered user accounts, distribution lists, security groups, and public foldersPerformed hardware and software and operating system maintenance on 650 systemsInstalled, configured, maintained, and troubleshot network infrastructurePerformed troubleshooting and basic repair of malfunctioning systemsEnsured proper destruction and disposal of all retired assets to prevent data loss and leakage of sensitive informationConducted annual and as-requested… Show more Administered user accounts, distribution lists, security groups, and public foldersPerformed hardware and software and operating system maintenance on 650 systemsInstalled, configured, maintained, and troubleshot network infrastructurePerformed troubleshooting and basic repair of malfunctioning systemsEnsured proper destruction and disposal of all retired assets to prevent data loss and leakage of sensitive informationConducted annual and as-requested training to the staff covering proper use and operation of computing systems, software, and network resources, as well as security related concerns such as phishing, whaling, and malicious content Show less

Education record

High School Diploma