Stephen Plummer Email & Phone Number

Wake Forest

Network engineering support for multiple clients located across the US.

Supporting Bank of America global Network

Cary, NC

• Experience with various trunking/routing protocols.
• Experience with firewalls and load balancers, including Cisco PIX/ASA/Checkpoint/FWSM and Citrix Netscaler/BigIP F5/Cisco ACE/NetScaler Load Balancers
• Experience and understanding of IPSEC VPN tunnels
• Experience with TCP/IP packet analysis using Wireshark or raw packet captures using tcpdump
• Experience with network monitoring tools (HP Openview, etc.)
• Experience with Cisco, Citrix, and Juniper equipment

Cary, NC

• Senior Network Engineer for all the PBV remote and local sites
• Provide network support for all PBV local and remote sites.
• Managing ongoing networking projects to completion
• Implement design, new configuration and maintenance on all networking equipment at sites
• Support lower level support teams (PC support and Call center)
• Assist Director and VP on new projects and implementation of new equipment for all PBV sites

Provided 2nd level Support for ATT's custom MRS clients consisting of analyzing, configuring and troubleshooting various Cisco devices such as Cisco 800 series DSL routers, Cisco 1800-3800 routers and various Cisco 1900-4500 series switches and CSU/DSU equipmentWorked with customers, Managers, Tier 3 Engineers and occasionally Cisco TAC Engineers to help.

Monitor all network equipment deployed in EPA's network using HP Openview and various other monitoring devicesProvided Tier 2 support including providing utilization reports and assisting in helping optimize bandwidth on network for all EPA's Federal Agents, contractors, etc. Worked with EPA Engineers on ongoing projects such as IPv6 rollout, new firewall.

Provided 2nd level Support for ATT's custom MRS clients consisting of analyzing, configuring and troubleshooting various Cisco devices such as Cisco 800 series DSL routers, Cisco 1800-3800 routers and various Cisco 1900-4500 series switches and CSU/DSU equipmentWorked with customers, Managers, Tier 3 Engineers and occasionally Cisco TAC Engineers to help.

Provided Tier 2 support for all VoIP Customers using MCI Advantage productWorked with Customer Service (Tier1) and ISNTS (Tier 3) in resolving network outages, local network issues, and QoS.Worked to resolution on all proprietary (ETMS) trouble tickets and worked as liaison between Field Engineers, other engineering groups including LECs and customer IT.

Provided Tier 3 phone support for all local Tier 1 and Tier 2 groups in the DSL group Provided end-to-end support for MCI DSL customersWorked with the NOC group and with ILECs to resolve DSL-oriented connectivity issues (Physical and Logical)Worked with Remedy and ETMS ticketing systemHandled Trouble Ticket issues such as initiating, updating, escalating.

Masters; Mba, Business Administration

Bachelor Of Science, Network And Communications Management

Associates Of Science, Network Support

Education record