Stephen Plummer Email & Phone Number

Wake Forest

Network engineering support for multiple clients located across the US.

Supporting Bank of America global Network

Cary, Nc

• Experience with various trunking/routing protocols.• Experience with firewalls and load balancers, including Cisco PIX/ASA/Checkpoint/FWSM and Citrix Netscaler/BigIP F5/Cisco ACE/NetScaler Load Balancers• Experience and understanding of IPSEC VPN tunnels• Experience with TCP/IP packet analysis using Wireshark or raw packet captures using tcpdump• Experience with network monitoring tools (HP Openview, etc.)• Experience with Cisco, Citrix, and Juniper equipment• Experience with Cisco Enterprise Switches (6500 series, CatOS, IOS and basic NxOS)• Expert knowledge of the OSI model and ability to apply it to real world problem solving• Proficient with the following networking concepts and technologies; Access Control List (ACLs), TCP/IP, VLANs, VRF) and routing protocols• Experience working at an enterprise level environment• Cisco ASA & FWSM• Checkpoint Firewall

Cary, Nc

• Senior Network Engineer for all the PBV remote and local sites• Provide network support for all PBV local and remote sites. • Managing ongoing networking projects to completion• Implement design, new configuration and maintenance on all networking equipment at sites • Support lower level support teams (PC support and Call center)• Assist Director and VP on new projects and implementation of new equipment for all PBV sites

Provided 2nd level Support for ATT's custom MRS clients consisting of analyzing, configuring and troubleshooting various Cisco devices such as Cisco 800 series DSL routers, Cisco 1800-3800 routers and various Cisco 1900-4500 series switches and CSU/DSU equipmentWorked with customers, Managers, Tier 3 Engineers and occasionally Cisco TAC Engineers to help resolve network outages, routing issues, software bugs and LEC outagesSupported local 3rd party Field Techs as well as ATT Field Techs on remote dispatches consisting of supporting Techs on installing and configuring new equipment as well as troubleshooting and fixing broken equipmentAssisted in helping Mgmt document and implement new troubleshooting processes and procedures

Monitor all network equipment deployed in EPA's network using HP Openview and various other monitoring devicesProvided Tier 2 support including providing utilization reports and assisting in helping optimize bandwidth on network for all EPA's Federal Agents, contractors, etc. Worked with EPA Engineers on ongoing projects such as IPv6 rollout, new firewall implementation and wiring/cabling of new equipment in the local NOCWorked with LECs in resolving local Telco outages and access issues affecting the EPA networkHelp configure new Cisco routers and switches deployed in EPA's network Work with Cisco TAC in troubleshooting any network issues caused by Cisco equipment

Provided 2nd level Support for ATT's custom MRS clients consisting of analyzing, configuring and troubleshooting various Cisco devices such as Cisco 800 series DSL routers, Cisco 1800-3800 routers and various Cisco 1900-4500 series switches and CSU/DSU equipmentWorked with customers, Managers, Tier 3 Engineers and occasionally Cisco TAC Engineers to help resolve network outages, routing issues, software bugs and LEC outagesSupported local 3rd party Field Techs as well as ATT Field Techs on remote dispatches consisting of supporting Techs on installing and configuring new equipment as well as troubleshooting and fixing broken equipmentAssisted in helping Mgmt document and implement new troubleshooting processes and procedures

Provided Tier 2 support for all VoIP Customers using MCI Advantage productWorked with Customer Service (Tier1) and ISNTS (Tier 3) in resolving network outages, local network issues, and QoS.Worked to resolution on all proprietary (ETMS) trouble tickets and worked as liaison between Field Engineers, other engineering groups including LECs and customer IT personnelAssisted in testing layer 1 physical circuit issues with assigned local LEC groupInvestigated and resolved all SIP signaling issues from customersTroubleshot Broadsoft issues customers may haveConfigured new router and mediatrix equipment deployed to customerConfigured SIP phones for customer usageTroubleshot and facilitate new releases for VoIP hardware and software

Provided Tier 3 phone support for all local Tier 1 and Tier 2 groups in the DSL group Provided end-to-end support for MCI DSL customersWorked with the NOC group and with ILECs to resolve DSL-oriented connectivity issues (Physical and Logical)Worked with Remedy and ETMS ticketing systemHandled Trouble Ticket issues such as initiating, updating, escalating andResolving trouble ticketsManaged and troubleshoot Global IP network, mainly at the Access layerCoordinated ILEC and MCI technicians for dispatchesRebuilt PPP sessions in Redback router when needed

Masters; Mba, Business Administration

Bachelor Of Science, Network And Communications Management

Associates Of Science, Network Support

Education record