Oversee all Information Technology (IT) functions, manage a team of IT specialists, manage all DNI technology operations and implementation of new IT systems and policies. Develop and maintain all IT policies, plans, and systems to support implementation of strategies set by upper management. Liaising with other departments, determine and address their IT needs and requirements. Purchase efficient technological equipment and software. Inspect use of equipment and software to ensure functionality; identify need for upgrades, configurations, or new systems. Install and update network systems improvements. Prepare financial budgets and performance reports. Build and maintain relationships with external advisors and vendors. Oversee all Corporate Certifications and Requirements (ISO, CMMC, NIST, etc.). Complete all necessary Corporate Assessments on a quarterly, semi-annual, and annual basis. Administer network and data security. Oversee troubleshooting for system errors, provide assistance/guidance. Monitor technician support tickets. Coordinate new employee equipment setups with Technician. Oversee hardware maintenance, software, networking, etc. Consult with vendors and clients to integrate and upgrade company technology. Ensure system optimization for all technology resources. Ensure reported issues are resolved in a timely manner. Maintain all Inventory, Asset, and Property Pass Forms.

Design, develop, implement, and maintain all systems administration, network security, and information technology aspects of the company, in collaboration with management team. Troubleshoot and respond to day-to-day issues that arise on employee systems including software, hardware, and firmware. Perform updates to all employee systems. Provide helpdesk and technical support by phone, remote access, and site visits. Set up equipment for new users and employees. Assist with onboarding and offboarding employees. Manage and provide assistance to employees through the helpdesk system. Develop, assign, and maintain IT training for employees. Ensure company website is maintained and updated. Complete graphic design work upon request.

Maintain Servers and Computers, Plan/Implement Cat5 and Coaxial Installs. Problem Solve/Troubleshoot computers, servers, and slot machines. Work with vendors, coordinate game installs. Manage and oversee System Upgrades. On-Call 24/7. Run Reports. Manage back office system. Manage User Logins/Passwords and Email Addresses. Assist with Promotions and Graphics Department. Log activities.

Conduct surveillance on all casino staff, vendors, and customers. Coordinated with law enforcement as needed. Enforced all SOPs across each department. Maintained surveillance system, maintained surveillance servers. Conducted software and hardware updates including cameras, audio, and server equipment on a localized, secure network. Completed required reporting.

Oversee gaming operations, including all day-to-day decisions. Conduct onboarding and offboarding processes. Provide oversight to the management team. Ensure all departments were running smoothly. Developed and implemented various promotions and marketing guidelines. Facilitated training for all employees including customer service skills, job duties and responsibilities training, orientation, required annual training, etc. Helped draft, design, and implement all casino SOPs (Standard Operating Procedures) based on NIGC (National Indian Gaming Commission) guidelines. Cross-trained in every staff position (i.e., vault, surveillance, security, game tech, IT, etc.). Developed and maintained relationships with vendors and consultants. Completed required audit reports, performance reports for gaming floor, and reporting for various departments.

Conduct consultations, perform PC repair, network consultations, database design, network. Webpage design. Graphics design.