Stephen Prouse Email & Phone Number

Newark, Delaware, United States

Wilmington, Delaware, United States

Phoenix, Arizona Area

The largest multi-specialty interdisciplinary clinic in Arizona, serving pediatric patients with the most complex medical needs. Provided interim operational leadership.Key Responsibilities:• Provided strategic, operational, and financial leadership for all primary care and specialty medicine services• Participated in interdisciplinary team patient care planning meetings• Supervised all non-clinical staff • Directly supervised ancillary provider staff (Audiologists, Speech Language Pathologists, Respiratory Therapists, Physical & Occupational Therapists, & Dietitians)• Led dental project teamKey Accomplishments:• Created systematic workflow improvements to address deficiencies in the specialty referral and electronic medical record chart completion processes• Developed quality performance dashboard for tracking Medicaid Shared Savings Contract metrics• Implemented Process changes for achieving all quality, volume and financial targets.• Collaborated with physicians and prepared research protocols for Independent Review Board (IRB) submission and approval• Directly supervised ancillary provider staff (Audiologists, Speech Language Pathologists, Respiratory Therapists, Physical & Occupational Therapists, & Dietitians)• Established a Dental service line for the clinic

Dallas/Fort Worth Area

• Managed two primary care expansion and one population management projects with a total value of $20M.• Led an interdisciplinary team that developed and managed metric achievement strategies for four high risk Delivery System Reform Incentive Payment (DSRIP) projects. Total project valuation = $38M.• Collaborated with other project managers to accomplish their project deliverables.• Assisted a UTSW faculty physician in presenting a clinical safety course (AHRQ TeamSTEPPS) to University physicians and staff.

Dallas/Fort Worth Area

537-bed Academic Medical Center with 5,000+ employees. Level One Trauma Center designationResponsibilities:• Responsible for the planning and strategic direction of the surgical specialty, medicine specialty, and orthopedic and sports medicine facilities of the Tarrant County Hospital District.• Oversaw and approved all outpatient specialty care and sports medicine operational budgets• Prepared monthly financial and quality reports for senior leadership and Board presentations• Organized and led monthly staff meetings.• Project manager for two separate service line implementation projects valued at over $12M• Co-led organization-wide project with podiatry, gastroenterology, and dermatology physicians to develop and implement several new primary care clinical and referral guidelines. • Served on the organizations’ Capital Budget Committee and Patient Care Committee. One of only two non-clinical members of the Patient Care Committee.• Served in the Laboratory Department’s Value Analysis Team• Served on the Community Health Adult Quality CommitteeAccomplishments:• Led two inter-disciplinary teams and established new organizational service lines, outpatient wound care and optometry clinics. o Reduced the average cost of inpatient wound care by 9% in 9 monthso Increased the percentage of the diabetic population that received retinopathy screening from 19.86% to 35.56% in 9 months, while population size was rising ~2% per month.• Developed a comprehensive access to specialty care improvement initiative with collaboration from physician leaders and clinical staff that included new network approved clinical care guidelines and increased physician engagement.o Reduced 3rd next available appointment for podiatry from more than 30 days to less than 7 days• Developed a capital equipment replacement program of the Cancer Center leadership team• Implemented Lean process improvement processes to decrease medical supply costs at the Sports Medicine clinic.

Dallas/Fort Worth Area

537-bed Academic Medical Center with 5,000+ employees. Level One Trauma Center designationResponsibilities:• Provided operational and financial leadership for six of the network’s primary care clinics in the Northeast region of Tarrant County.• Oversaw and approved six clinical operation budgets.• Prepared monthly financial and quality reports for senior leadership and Board presentations• Served on local community relations boards monthly. Prepared reports for members• Member of the network-wide Capital Budget Committee. Represented Community Health and assisted clinic managers and directors with capital budget processes• Organized and led monthly staff meetings. Implemented team building activities• Directed a quality validation multi-disciplinary team to perform regulatory tracers at several Community Health sites each month. Quality preceptor for new tracer team members.Accomplishments:• Directly supervised the primary care site that ranked the highest employee satisfaction scores in the Community Health Division – 97th Percentile.• Led and participated in several process improvement projects including a division-wide process to increase new patient appointment availability. Presented at the 2012 and 2013 Hospital Quality Fairs.• Implemented patient rounding for all clinic leaders and established operational changes based on patient feedback.

Phoenix, Arizona Area

739-bed Academic Medical Center with 4,000 employees. Level One Trauma Center designation.Responsibilities:• Responsible for the daily operations of seven dental clinics throughout Maricopa County• Responsible for operationalizing and reporting oral health service metrics for Ryan White Part A grant project awards of $750,000 & $350,000, as well as Ryan White Part D grants for $92,000 & $40,000.• Maintained partnership with the Maricopa County Dept. Of Health and community leaders to develop strategies for indigent populations to get oral health education and care.• Provided oral health literature, video presentation, and hands-on education for children and caregivers in libraries. • Provided operational updates to community relations board members• Maintained close collaboration with the Dental Director and other network leadership.• Led monthly departmental staff meetings• Developed operational and capital spending budgets for each dental cost center• Reported department equipment sterilization statistics to the organizational Infection Control Committee. Accomplishments:• Successfully concluded fiscal year 2010 with a 21% increase in total department visits volume• Concluded fiscal year 2010 with a 43% increase in revenue from the previous fiscal year while holding expenses at 2% below budget. • Collaborated with oral health and other physician partners to establish a dental residency program.• Designed and implemented quality improvements and transparent metric reporting for the Dental Department. The department went from meeting none of the organization’s quality measures to meeting all of them within 12 months.• Operationalized a unique oral health EMR system in all network dental sites, and engaged with the technology project management implementation team to integrate records into the organization’s EPIC electronic medical records system.

Miami/Fort Lauderdale Area

One of the 10 largest public healthcare systems in the nation with 1,579 beds and 7,500+ employees.Responsibilities:• Responsible for the daily operations of all primary care non-clinical operations, financial support, health information management, environmental services.• Operational oversight of all business functions in the multi-specialty clinical units.• Responsible for the daily operations of the dental and radiology departments. • Managed a staff of 53 supervisory, clinical, and non-clinical employees.• Branch Director under Operation Section Chief of Hospital District’s Incident Command to mobilize the facility’s Urgent Care Center after hurricanes.• Additional responsibilities included continuously maintaining regulatory and accreditation standards for agencies such as CMS, and Joint Commission, as well as grant funded program standards of the Department of Health and the Health Foundation of South Florida.Accomplishments:• Collaborated with senior leadership to obtain a grant from the Health Foundation of So. Florida to expand the dental program• Established and integrated a dental hygiene program to compliment the existing dental clinic• Assisted nurse managers with monthly budget metrics and developing annual operations and capital spending budgets• Represented clinic management during Joint Commission surveys and guided surveyors throughout the facility

Miami/Fort Lauderdale Area

At the time of employment, Sunshine Medical Centers consisted of three interdisciplinary medical clinics in South Miami, the Port of Miami, and Port Everglades, primarily focusing on family medicine, work injuries, employment physicals, and travel vaccines.Responsibilities:• Operational revenue collection functions for the organization’s three facilities• Corporate client relationship management.• Supervised a staff of six non-clinical employees• Oversaw all clerical and medical record keeping functionsAccomplishments:• Increased workers compensation billing collections by 60% in one year• Implemented more efficient corporate billing processes• Developed medical service packages and negotiated prices with corporate clients• Initiated a partnership with the largest corporate account, the City of Coral Gables

Master Of Business Administration (Mba), Business Administration And Management

Bachelor Of Arts (B.A.), English Language And Literature

Associate Of Arts (A.A.), Liberal Arts And Sciences/Liberal Studies