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Stephen Miles Email & Phone Number
ServiceNow Platform Manager
at
Department of Education
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✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
ServiceNow Platform Manager
Location
Melbourne, Victoria, Australia
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Stephen Miles is listed as ServiceNow Platform Manager at Department of Education, based in Melbourne, Victoria, Australia. AeroLeads shows a matched LinkedIn profile for Stephen Miles.
Stephen Miles previously worked as IT Assurance Team Manager at University Of Melbourne and Service Management Architect at University Of Melbourne. Stephen Miles holds Bachelor Of Science Degree, Computer Information Systems from University Of Liverpool.
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Department of Education
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Profile bio
About Stephen Miles
I'm an IT Service Management (ITSM) expert and leader with 15+ years of experience in IT delivery, improvement, and leadership roles. I'm proficient in developing ITSM strategy, IT improvement planning & roadmaps, ITIL process assessment, and the pragmatic design and implementation of ITSM practices that are integrated with other core IT methodologies using a systems thinking approach. I have a proven track record of helping to enable organisations to deliver great products and services to their customers, whilst enabling operational efficiencies for service providers.With both an IT delivery and consulting background, I have the passion, skills, and experience to contribute effectively to the organisations' success.Key Achievements:- I developed the Enterprise Service Management (ESM) strategy for the University of Melbourne:- This supported the transition to a shared services model (IT, HR, Finance, Facilities, Academic Services).- I developed a strategic ServiceNow (SN) roadmap:- I led a strategic service provision and SN platform review across IT/non-IT service providers, and produced a 3-year roadmap with 35+ initiatives grouped by 5 strategic themes (inc. improving ITSM and SN platform governance).- I led the uplift of Agile practices (inc. Jira enterprise standard) - Over 2.5 years, my team transitioned 50+ Jira projects to a standardised cloud instance, and uplifted practices across IT. This achieved increased visibility and alignment of work across teams, improved planning, collaboration, and quicker delivery of value to customers.- I designed & implemented a Portfolio Demand Management process:- This enabled ad hoc requests to be submitted, analysed, and estimates produced, and facilitated governance groups to make improved prioritisation and investment decisions. This drastically improved the ability to plan and deliver these projects in-line with the planned portfolio of projects.- I developed the IT Asset & Configuration (ITACM) strategy and roadmap – This supported investment for multi-year project to uplift capabilities at the University of Melbourne. - Experienced IT Professional Services Consultant:- I worked for a consulting company for 7+ years across multiple clients with experience in the planning, development, and delivery of consulting services, accredited training, and oversight of client engagements. I managed the consulting and training team, ensured quality of consulting service delivery, prepared tender responses, provided sales support, and input into consulting solutions design and implementation planning.
Current workplace
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14 roles
Stephen Miles work experience
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It Assurance Team Manager
Established and led the assurance team to plan, develop, implement, and provide oversight of new/enhanced IT lifecycle practices and agreed ways of working. Key Achievements: - Established IT Risk, Audit, and Compliance (RAC) function - Over 2-years, led implementation of processes enabling IT to achieve due dates, significantly improve management of.
Nov 2021 - Jul 2024
Service Management Architect
As a member of the Enterprise Architecture team, I supported the achievement of Business and IT strategic and operational objectives by guiding the maturation of ITSM and Enterprise Service Management (ESM) strategy and practices, enabling frameworks and tools, and development of associated roadmaps and plans. Ensuring integration with other core IT.
Jan 2017 - Oct 2021
Service Management Specialist
Provided expertise to develop and implement an Enterprise Service Management (ESM) strategy and common ESM framework across multiple service providers (utilising a common toolset) in support of the program to implement the shared service model. Key Achievements: - Led tender for Enterprise Service Management (ESM) Platform - In support of the transition to.
Jun 2014 - Dec 2016
Practice Manager
Proactive Services Pty Ltd
- Overall responsibility for Service Management consulting practice and monitoring the quality of consulting service delivery.
- Leadership and management of ten consultants.
- Sales support and solutions design.
- Delivery of strategic service management consulting services (e.g. service management strategy, SIAM, service management architecture).
Jan 2013 - May 2014
Southern Region Managing Consultant
Proactive Services Pty Ltd
- Business development, sales, and account management.
- Management of region consultants and trainers.
- Delivery of consulting and training services, oversight of significant projects.
- Development and implementation of new consulting services.
Dec 2010 - Dec 2012
Principal Consultant
Proactive Services Pty Ltd
- Delivery of consulting and training services (inc. maturity assessments, project planning, ITIL process design).
May 2010 - Nov 2010
Senior Consultant
Proactive Services Pty Ltd
- Delivery of service management training and consulting service offerings.
Aug 2007 - Apr 2010
Service Acceptance Manager
- Managed the service acceptance team.
- Reviewed business requirements and provided input into the solution design and overarching test strategy.
- Produced acceptance test plans, test cases, and test reports.
May 2006 - Jun 2007
It Service Designer
- Developed service designs for projects ensuring service and support processes, SLA’s and KPI’s were implemented as part of go live.
Apr 2005 - Apr 2006
Service Development Manager
- Ensured new or enhanced services were built with an effective IT Service Management (ITSM) capability.
Jun 2004 - Mar 2005
Service Delivery Manager
- Management of the IBM Customer Relationship Management (CRM) Siebel application which supported 25,000 users across 5 major business units including field sales and marketing. Included customer relationship management.
Nov 2001 - May 2004
Incident & Problem Manager
- Worked with the Service Desk, Change Management and Suppliers to minimise the impact of incidents and to proactively prevent errors. Introduced several improvements including a Major Incident procedure.
Nov 2001 - May 2004
Change & Release Manager
- Management of hardware and software changes (upgrades to o/s, increased storage, mainframe moves). This role included predicting future capacity and performance requirements of IT resources.
Nov 2001 - May 2004
3 education records
Stephen Miles education
Bachelor Of Science Degree, Computer Information Systems
National Diploma, It Applications And Services
South Downs College
Bachelor Of Science - Bs, Computer Information Systems
FAQ
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What company does Stephen Miles work for?
Stephen Miles works for Department of Education.
What is Stephen Miles's role at Department of Education?
Stephen Miles is listed as ServiceNow Platform Manager at Department of Education.
Where is Stephen Miles based?
Stephen Miles is based in Melbourne, Victoria, Australia while working with Department of Education.
What companies has Stephen Miles worked for?
Stephen Miles has worked for Department Of Education, University Of Melbourne, Proactive Services Pty Ltd, Ibm, and Marks And Spencer.
How can I contact Stephen Miles?
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What schools did Stephen Miles attend?
Stephen Miles holds Bachelor Of Science Degree, Computer Information Systems from University Of Liverpool.
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