• Responsible for developing capability, capacity and standards across the Transformation Profession. This included setting strategy and creating profession product including career pathways and facilitating training, coaching and mentoring to support improved employee engagement and retention.• Developed business change and benefits management services for change across the organisation from strategy to implementation. • Led design and execution of change activities across change… Show more • Responsible for developing capability, capacity and standards across the Transformation Profession. This included setting strategy and creating profession product including career pathways and facilitating training, coaching and mentoring to support improved employee engagement and retention.• Developed business change and benefits management services for change across the organisation from strategy to implementation. • Led design and execution of change activities across change portfolio including ensuring clear vision, impact analysis, development of plans, supporting materials and facilitation with business users, collaborating across the organisation. Show less

• Programme Delivery Manager for Transformation Programme delivering 2 public services to GDS service standards, holding responsibility for a range of areas including benefits management, risk, finance, contract \ resource management, governance and reporting.• Product Lead for reporting product and supported product management and service owners across wider programme and services.• Developed user-centred focus and engagement for services through user groups, pilots and regular show… Show more • Programme Delivery Manager for Transformation Programme delivering 2 public services to GDS service standards, holding responsibility for a range of areas including benefits management, risk, finance, contract \ resource management, governance and reporting.• Product Lead for reporting product and supported product management and service owners across wider programme and services.• Developed user-centred focus and engagement for services through user groups, pilots and regular show and tell sessions, demonstrating continuous iteration and improvement to reflect user feedback.• Developed positive relationships with internal external stakeholders, including opportunities for developing ongoing collaboration with external partners. • Head of Change across wider organisation, leading design and execution of change activities across change portfolio including setting vision, impact analysis, development of plans, supporting materials and facilitation with business users ensuring linkages to national guidance and policy. Show less

• Created operational improvement function from initial scope to a high-performing team, developing additional capability and capacity for change delivery across organisation in regulated environment.• Product Lead for key inspection applications including leading stakeholder engagement, prioritisation and business change activities.• Developed and delivered a range of initiatives to resolve key organisational challenges including developing the employee journey, a rapid replacement for… Show more • Created operational improvement function from initial scope to a high-performing team, developing additional capability and capacity for change delivery across organisation in regulated environment.• Product Lead for key inspection applications including leading stakeholder engagement, prioritisation and business change activities.• Developed and delivered a range of initiatives to resolve key organisational challenges including developing the employee journey, a rapid replacement for inspection surveys and implementing agile ways of working.• Led internal consultancy for process improvement and business change, process redesign and problem solving across organisation operations and project assurance.• Led business change and ongoing engagement for all digital, technology and transformation projects and execution of change activities including development of plans, supporting materials, building a change agent network and facilitation of change with business users to ensure successful transition.• Led move to end-to-end service ownership for inspection and employee services, working collaboratively across teams to bring end-to-end view, develop understanding, develop performance indicators and identify channels for insight to improve user satisfaction plus leading development and implementation of identified improvements. Show less

• Supported implementation of new target operating model following insourcing of inspection services.• Led digital transformation to support recruitment, onboarding and management of large freelance workforce of 3000+, providing single view of supporting data. This included acting as product lead to prioritise developments for multiple user groups, ensuring successful implementation and delivering ongoing improvement.• Led on development and implementation of business change and… Show more • Supported implementation of new target operating model following insourcing of inspection services.• Led digital transformation to support recruitment, onboarding and management of large freelance workforce of 3000+, providing single view of supporting data. This included acting as product lead to prioritise developments for multiple user groups, ensuring successful implementation and delivering ongoing improvement.• Led on development and implementation of business change and prioritisation process for core applications. Show less

• Responsibility for the operational delivery of Central Government contract including managing technology delivery, risk management, governance, standards, assurance, budget management and commercial \ contract management including large freelance workforce.• Product owner for inspection technology systems including prioritisation and supplier management.• Led Investors in People accreditation through improved focus on employee processes and systems at time of challenging customer… Show more • Responsibility for the operational delivery of Central Government contract including managing technology delivery, risk management, governance, standards, assurance, budget management and commercial \ contract management including large freelance workforce.• Product owner for inspection technology systems including prioritisation and supplier management.• Led Investors in People accreditation through improved focus on employee processes and systems at time of challenging customer savings targets whilst maintaining high operational performance. • Led insourcing project of contract, including TUPE for all staff, change management and property.• Supported other contracts across wider organisation through operational and assurance reviews and developing and implementing IT strategies.12 month secondment to Ofsted to provide support for insourcing of inspection services including developing new ways of working, business change and implementation plans and supporting identification of system requirements. Show less

Led a range of commercial and internal services to over 130 educational establishments. This included delivering a range of technology projects for internal and external customers and ongoing stakeholder engagement across a range of public and private sector stakeholders.

Providing technical and implementation consultancy for a range of Microsoft products across multiple sectors including Financial Services and Social Housing.

Working for this software provider to the Hospitality sector, fulfilled a number of roles in support and implementation through to leadership and management of support function on 24\7\365 basis.