Responsible for Juniper’s global customer support services team and all related functions supporting operational service delivery programs and performance metrics for both internal and external customers. Demonstrated expertise in system, content (data) and process for executing support contract and customer entitlement processes. Develops and delivers content associated with customer care, contracts administration, Support renewals, logistics and Inside Sales. Tightly aligned with Junipers service readiness group to identify, test, and provide input continually improving service and support contracts for Juniper customers and partners. Responsible to deliver training to impacted groups on new/revised support systems. Provides contracts metrics, data integrity/clean-up for input to CMS. Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends. Assigned to SAP implementation team and tasked to deliver a cleaned installed base and customer master for ERP conversion in December of 2014. Manage cross functional ITR team directing and moving resources as required to maintain adherence to program timeline and deliverables. Responsible for crisp program updates to senior management.

Responsible for all US and European business development operational strategies. Analyzing trends; preparing critical measurements; implementing production, productivity, quality, and customer-service strategies; designing systems; resolving problems; implementing change. Responsible for identifiying and proposing potential business deals that grow portfolio profit margin.Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities recommending equity investment. Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.

Juniper Networks - Sunnyvale, CA December 2009 to PresentDirector: Partner Accounts – Dell OEM/S&P Define services and support strategy and insure accurate and effective tactical execution to drive Corporate relationship and revenue goals via OEM and S&P salesManaged the Dell/Juniper Networks Strategic Alliance account with accountability for service and support sales achievement of 30 million dollars during first year. Actual sales achievement delivered = $66 Million dollars.

Responsible for growing Brocades professional services and support capabilities via strategic partner account management with Hitachi Data SystemsSuccessfully brought in Plan numbers for three consecutive quarters, exceeding plan in two of the 3 quarters. Delivered incremental revenue by growing exposure and momentum with OEM’s global Professional Services and Support Services organizations

Responsible for worldwide product compliance and ability to ship product globally managing country specific trade compliance requirementsManager, Compliance & Power Design, (04/04 to 07/05)Deliver worldwide certification for all Sun products solving for global country specific regulatory requirements. Manage 17 compliance engineers worldwide and associated budget. Deliver system power supply designs under a common power form factor strategy from concept stage to Rev 50. Manage seven design engineers worldwide and associated budget.Operations Customer Program Manager (02/01 to 04/04)Responsible for the execution of the entire sales cycle for unique customer engagements including- forecasting, pre-sales, quotation, manufacturing, delivery, and post-delivery follow-up Manage material supply strategy globally, ensuring global site balancing; work with corporate materials to optimize production efficiency and customer satisfaction.Materials Supply Manager (01/00 to 02/01)Led a group responsible for ensuring material availability and resolving all low-end volume product supply issues.

Purchasing Manager Acquisitions/Leasing/Software Development / Staff Buyer Capital Equipment Responsible for all direct materials planning, procurement and delivery to five manufacturing sites worldwide.