o Responsible for network monitoring for vulnerabilities and remediation for Windows Server 2016, 2019 o Responsible for managing On-Prem and Azure Active Directory, Group Policy, DHCP, and DNSo Managed Microsoft 365 Tenant with 900+ users to include Exchange Online, SharePoint, InTune, and Azure ADo Responsible for On-Prem Exchange and Microsoft 365 Exchange administration and troubleshootingo Responsible for deployments and configurations of Windows Servers 2016 and 2019 in VMWare environmento Managed remote wireless connectionso VMWare administratoro Responsible for Project management of multiple enterprise-wide projects

o Maximizes infrastructure performance by monitoring servers, network, and systems; troubleshooting network problems and outages; scheduling upgrades; collaborating with network administrators on network optimization.o Preparing systems and users for monthly weekend reboots and upgrades for the network infrastructure, to include but not limited to, Windows servers, Cisco switches, Meraki wireless network, FortiGate firewalls, and Dell ESX hostso Responsible for managing and maintaining On-Prem DNS and DHCP servers o Migrate users from existing email systems, either On-Prem Exchange or cloud based, to Office 365 during business acquisitions o Manage Office 365 tenant with over 700+ accounts via PowerShello Responsible for managing Active Directory and Group Policies.o Ability to create accurate network diagrams and documentation for design and planning network systems.o Monitor systems and network performance to ensure system availability and reliability.o Supervisor of 10 Help Desk IT Technicianso Managed wireless connections at local and remote sites

o Supported Office 365 customers (small {10-15}, large business {50,000+}) through the migration to Office 365o Lead Mentor for new hires joining the teamo Provide support and troubleshooting for Exchange Online, SharePoint Online, MS Teams, and all other Office 365 products o Communicate in a precise, meaningful, clear, and professional manner while matching the customers technical knowledge and paceo Provide front-line administrator and end user support for multiple customerso Installation, configuration, and troubleshooting support of Microsoft 365 services and features on various customer platforms within small business and enterprise level environmentso Responsible for efficiently managing the relationship with customers while accurately documenting ticket activity, details, and outcomeso Report trends, reoccurring problems, and software bugs to managemento Collaborate with other engineers to find solutions while maintaining customer perspective, including support engineers at different levels and technology areaso Utilized extensive PowerShell scripts

o Analyze user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, and scheduling limitationso Responsible for managing and maintaining DNS and DHCP servers o Prepare an analysis of costs and benefits to evaluate benefit of computer upgradeso Terminal Server management, Exchange Server managemento Coordinate email migration from On-Prem Exchange to Office 365o PC hardware and software support/ Vendor managemento Network installation and troubleshootingo Utilize PowerShell and PowerShell scripts to automate network upkeepo Network installation and troubleshooting, Windows and Apple/Mac computer support

Perform steps to resolve issues that required changing network, system, or application architecture Provide advanced end user and Network support of LAN and WAN Provide advanced remote access support (configuration & policy management) Support virtual environments built on Citrix, Microsoft, and VMWare Support Microsoft related technologies such as Windows Server, Exchange, and SQL Maintain and mange user’s Servers and Active Directory Managed wireless connections at client’s sites Manage and maintain DNS and DHCP servers

o Managed Help Desk and 6 junior technicianso Worked with department heads to evaluate customer refresh needso Develop schedules for large scale departmental equipment refresheso Create and maintain images for all supported devices.o Receive incident escalations from front line team members and drive to resolution in accordance with SLA.

Administrating Windows 2000/2003 Servers, Windows 2000 and XP workstations, and various Cisco and 3Com Switches. Enforce network security procedures, in accordance with Department of Defense and Department of the Navy procedures and policies. Coordinate network policies, procedures and standards. Maintained the network in accordance with all DOD and US Navy Operational policies and procedures with the use of Retina Scanner software. Troubleshoot and resolve hardware problems utilizing OTDRs, Power Meters, Fiber Identifier, OSA. Provide connectivity support for ensuring that LAN connectivity remains up-and-operational 24X7 on an enterprise level. Support Navy Marine Corp Intranet (NMCI) through technical evaluation and engineering support.

o Administrating Windows 2003 Servers and Windows 2000 Workstations, Novell, HP UNIX server, MS Exchange, XP workstations, and various Cisco Routers.o Maintainer and administrator for mixed Operating System network of 50+ workstations, 6 servers and over 170 users onboard a U.S. Navy Submarine.o Manager of a 60-person teamo Responsible for managing and maintaining DNS and DHCP serverso Responsible for all PC and Network hardware repairs and upgradeso Managed the Life Cycle Management program of all servers, workstations, network hardware and peripherals.o Provided various levels of Tech Support to all users and management.o Maintained and updated group policies and Enterprise network security design and implementation.