Stephen Roach Email & Phone Number

Widnes, GB

Remote

United Kingdom

n my current role at Centrica, I lead a team comprising 5 direct reports and over 80 field engineers. I am responsible for the development and delivery of the area business and service plan, which encompasses strategic objectives around operational efficiency, productivity, customer delivery, and projects. My leadership has led to significant operational.

United Kingdom

At Centrica, I transitioned into leading 27 remote field engineers, driving significant improvements in operational changes that boosted productivity and First Time Fix rates by 5% within six months. I was instrumental in executing a national cost-saving initiative that reduced costs by £5 million. My leadership also improved NPS across national services.

United Kingdom

In this role, I led a team of 30 full-time employees, focusing on improving efficiency and productivity across regional operations. My initiatives led to a 27% improvement in First Time Fix rates and generated an additional £200k/year in revenue. I re-engineered processes to cut regional expenses by £100k and set benchmarks for UK-wide adoption. My efforts.

United Kingdom

Completing electronic and mechanical repairs on white goods appliances of multiple brands and multiple appliance types. Promoting our brand to our customers to help them improve efficiency and also make cost savings whilst ensuring I delivered high level customer outcomes.

Aeronautical/Aerospace Engineering Technology/Technician

L3 Nvq Maintenance & Repair (White Goods), Level 3 Nvq