Stephen Rowles Email & Phone Number

Spain

I act as the primary technical contact delivering technical support for Fortinet’s premium customers. My responsibilities include:• Collection and analysis of configuration information and subsequent recommendation of appropriate changes• Collection and analysis of network information and recommendation of appropriate changes• Collection and analysis of packet trace information relating to network and security issues• Customer education (gaps in networking, product knowledge etc)• Installation and configuration assistance• The reproduction of customer environments on lab equipment• Follow up re technical cases and management of expectations until the closure of support cases• Organisation of weekly status calls with customers to report the status of open issues and projects• Organisation of quarterly reviews for managed accounts• Providing direct technical email and phone support to Fortinet’s customers in EMEA• The development of best practice deployment and troubleshooting methodology documentation

Madrid Area, Spain

Within this role I provided support and guidance to Cisco’s enterprise customers with regards to their network infrastructure, mainly focussed on LAN, WAN and Data Centre technologies. I leveraged my considerable experience of networking, my problem solving capabilities and customer facing skills to provide an enhanced customer experience. In addition to providing support and guidance to Cisco’s enterprise customers, I also provided support where required to to Service provider customers.

Madrid Area, Spain

I was part of a team of senior engineers in charge of the design and deployment of the biggest WiFi network in the world.The role involved the design of the infrastructure necessary to support WiFi access via millions of hotspots connecting to major service provider networks across the world. In addition to the network infrastructure needed to achieve the required service a very large and complicated RADIUS deployment was required which was designed and supported by the team of which I was a member.The infrastructure employed to provide the Fon Platform and connectivity to Fon's many partners is built across various world wide physical and virtual data centres. The virtualised data centres are built in the cloud on the Amazon AWS platform. The role encompassed activities within the full life cycle of the ever expanding project including pre-sales activities, liaising with potential and existing service providers, design and integration of the solutions and ongoing support of the installed infrastructure.

I was currently employed as an independent network consultant with Logica in the UK. The project consists of the development of high availability data centres who’s functionality allows the ordering of broad band services for a 3rd party service provider (Orange).Network equipment employed within the design includes Cisco Layer 3 Switches, ASA & Juniper Firewalls, F5 Load balancers, IDS & WAF devices. I am personally responsible for the design review and configuration of Cisco, Juniper and F5 devices.

I was employed as a 3rd line support specialist supporting the national health services (NHS) wide area network. The WAN is made up of over 20,000 active devices and provides access to critical applications for over a million users. I was responsible for liaising with local health authority personnel and 3rd party service providers to resolve day to day issues that are experienced throughout the infrastructure. I was also responsible for the approval of network designs and the subsequent testing of the new network services.Equipment employed to provide the required functionality is comprised of a wide range of Cisco routers and switches including Cisco Catalyst 6500 switches, Cisco 7600 routers, Cisco ASR routers, Cisco ISR routers, Cisco ASA’s, Cisco FWSM’s, Cisco ACE load balancers, Blue Coat Proxy SG appliances, Foundry Load Balancers and Checkpoint firewalls. The supported infrastructure consisted of a redundant routed 10Gb/s core with connectivity to multiple POPs, Data Centres, gateways and bespoke networks.

Uk

I was employed within a small team responsible for the design and implementation of a global WAN. Advanced VPN technologies were used in combination with conventional WAN technologies to provide a secure cost effective infrastructure. The design made use of Dynamic Multipoint VPN technologies to secure traffic traversing public infrastructure. To facilitate the complete end-to-end solution QOS, dynamic routing (EIGRP & OSPF) and PIX/ASA firewall technologies were utilised.

Uk

Within this role I was responsible for the design and documentation of network infrastructure for a major government project known as the Offender Management National Infrastructure (OMNI). I was responsible for producing high-level and low-level design documentation sets to pass to the build teams. I also had the responsibility as the lead technical resource on the implementation of the network.

Madrid, Spain

Within this role I worked on various projects including the upgrade of a Spanish banks network and data centre. This project was implemented using a wide range of Cisco technology including Catalyst 6500s with FWSM, IDS and NAM modules, LMS, VMS, ACS and wireless access points.Other projects that I worked on within this role included BGP network re-design, the addition of redundant PIX firewalls to serve hosted e-mail services, testing of Cisco CSS load balancers to understand the functionality of these devices while under a Distributed Denial of Service attack, the production of a Multi-Link PPP VPN Access solution and approval testing of cable modem load balancing techniques available in latest versions of Cisco IOS for the Cisco uBR7246.