Stephen Roberts Email & Phone Number

London, England, United Kingdom

Cloud System Administrator supporting the M365 suite

Telford

Migration of New College Telford to Telford collegeMigration of Citrix to Microsoft remote access serversMigration of Windows 7 to 10Migration of Symantec Net Backup to VeeamMigration of VMware to Microsoft Hyper-VPrint management migration to Papercut along with printer rationalisationCreation of a clustered SQL server for MIS reportingSupporting 10,000.

Telford

Telford, England, United Kingdom

Telford, United Kingdom

Telford, United Kingdom

• Supporting users based at the Telford site with desktop hardware and software issues.
• Daily monitoring of system statuses to ensure they are online for the start of the business day.
• Monitoring HP Data Protector to ensure they have adequate backup media available to them.
• Deploying and remediating Microsoft updates across the site.
• Using a Service now call logging system for daily incidents and tasks.
• General break fixing & desktop activities

Dudley, United Kingdom

• Symantec backup exec 11d/2010/2012 – across two sites (for DR) and five tape libraries.
• Backup monitoring tape swaps and full investigation work across five domains.
• Liaising with customers and agreeing down time for fault resolution on a daily basis.
• Data protector implementation to a HP Store once disk to disk system, test and migrate from backup exec.
• Monitoring servers for uptime, down time, disk space, ping responses.
• Working through a Marval call logging system to resolve the calls in an effective manner before they breach in accordance with their scheduling.

Dudley, United Kingdom

• Supported 9,000 users across office and GP sites under the ITIL framework.
• Implemented design and supported a Microsoft WDS imaging system for XP then later 7.
• Barebones master image creation for deployment across the estate.
• Fault finding and repair of pc’s and laptops across many sites in the Dudley area.
• Work on bespoke software and hardware installs and also full site replacement work.
• Training users on the software and hardware.

Field Based

• Installing bespoke software and hardware.
• Deploying new images over LAN.
• Fault finding on a pc and network basis.
• Working to tight project deadlines.
• Prioritising my own workload.
• Install the gemplus software and showed the users how to use it.

Dudley, United Kingdom

• Installing bespoke software and hardware.
• Deploying new images over LAN.
• Fault finding on a pc and network basis.
• Managing users accounts using the RM console.
• Working to tight project deadlines.
• Prioritising my own workload.