Stephen Rodriguez Email and Phone Number

Responsible for defining business requirements from diverse sets of stakeholders and delivering abusiness solution that meets those requirements. Writing of Business Requirements Documents (BRDs) detailing system enhancements for the TfNSW E-Toll system. Scrum master for the larger Transport Concessions Systems (TCS) software development life cycle team of Business Analysts, Developers, Test team, and stakeholders.• Author of E-Toll enhancements spanning Internal User and Customer experience improvements, fraud mitigation, and Essential 8 system compliance• Interface for resolution of BAU issues originating from Cust Ops management of TaxiTransport Subsidy Scheme (TTSS) and Employee Opal entitlements• User story development and writing for TCS platform software development• Scrum master o Responsible for developing, enforcing, and continuous improvement of Transport Concessions System (TCS) software development lifecycle (SDLC) Agile process for the BAs, Development team, Test team, and Business stakeholders o Hosting of the daily stand-up, improvement of the overall Agile process, removing team blockers, and refreshers on Agile ways of working• Troubleshooting and resolution of data cleansing activities• Business Admin interface for management of non-employee entitlements • Gatekeeper for employee, non-employee, and TTSS entitlement card submissions to 3rdparty suppliers

Responsible for deriving client requirements and configuration and delivery of an integrated safety and security SaaS solution. Recent clients include state agencies responsible for bushfire management and response, the Sydney rail network, a regional hospital in Queensland and a major water utility in NSW. Key skills include:• Utilization of techniques in requirements gathering including stakeholder engagements, document review, and BPM and wireframe generation• Creation of solution documentation, including functional specifications, solution design, test cases, user stories and acceptance criteria• System testing and issue resolution• Training of solution functionality to system users and admins

Responsible for conducting Parliamentary stakeholder engagements and deriving of requirements to foster change in business processes and technologies that improve efficiencies and add value.• Led and facilitated DPS IT Services business requirements analysis sessions of Parliamentary staff stakeholders for multiple projects including:─ providing remote access to internal NSW Parliamentary systems─ transition to Cisco Unified communications─ integration of Genetec security system and Active Directory• Authored Business Requirements Documents (BRD), Request for Quote (RFQ), and User Acceptance Test (UAT)

MITRE is a not-for-profit organization that operates research and development centers sponsored by the U.S. federal government.Drove the IT modernization requirements elicitation and use case development for 3 business services with the objective of defining the as-is state and then designing the future state through business process improvements.• Led and facilitated business service requirements analysis interview sessions of Business Unit stakeholders.• Delivered 30+ use cases and supporting documentation (Business Process Maps, Wireframes, User Stories, Acceptance Criteria) across 3 separate business services to be utilized by the software developer contractor for developing the future state business service.• Served as the administrative interface between the Sponsor and the Requirements Analysis team.Developed strategy for implementation and device provisioning of Choose Your Own Device (CYOD) mobility program.• Created a Mobility App Deployment Framework (MADepF) detailing 5 sponsor use cases supporting release of multi-platform devices (Apple and Android).• Provided guidance for the Mobility governance and program roll-out including evaluation of multiple vendor offerings and products.Assisted in the requirements elicitation process for the removal of Social Security numbers as the primary customer identifier for external systems and replace with a new, randomly generated identification number to be utilized by external systems. The new identification numbers would then be translated back to the SS# by internal systems for processing purposes decreasing the likelihood of identity theft and fraud if the social security number had been compromised.• Created 5 use cases utilized in understanding Government Sponsor project impacts and requirements development.• Analyzed 10+ Cost Workbooks to determine overall system impacts, previously unspecified requirements, and determination on whether workbooks should be returned to the author for rework.

Key contributor in the maintenance and development of feature enhancements for a system of systems utilized by the U.S. military customer. • Wrote 3 white papers to strategically implement new system design modifications.• Provided peer reviews and evaluations of technical documentation and processes. • Served as alternate Scrum Master when required and responsible for managing, coordinating, delegating, and tracking of tasking in JIRA.

Led design, development and testing of next-generation printing hardware and software technologies. Guided world-class teams of on- and off-shore Agile developers in all phases of software development lifecycle (SDLC). Liaised extensively with customers, stakeholders and internal departments to gather requirements and mitigate/resolve issues as member of customer-engagement team. Authored and updated technical specifications.

Prepared and presented cost analysis reports and scenarios to program managers to support product launch and post-sale service projections for over 40 multi-function devices. Provided field engineering teams with comprehensive data analysis to identify critical performance issues. Generated committable forecasts of post-sale run cost, post-sale cost elements and service engagement for product launches. Set post-sale cost targets for new product programs in early time-to-market cycle.

Coordinated comprehensive hardware/software integration support for third-party strategic supplier of 20+ multi-function product launches. Developed and delivered feature specifications and user documentation. Assessed and performed root cause analysis on pre-launch product development issues and conducted customer acceptance tests to support pre-launch preparedness. Traveled to domestic and international customer sites to troubleshoot and resolve customer issues.

Functioned as primary sub-system engineer and customer interface for critical product component. Analyzed issues identified in field testing, providing failure mode analysis and implementing effective solutions to improve product reliability. Coordinated product field tests to investigate issues identified in customer surveys.

Quality control technician. Responsible for trouble shooting issues related to manufacturing of Disk Finisher subsystem.