Stephen Ruane Email & Phone Number

Bothell, Wa, Us

Brentwood, Tn, Us

Bothell, Washington, Us

• Promoted to Director of Vendor Management Services to streamline vendor management processes. • Assess Regulatory Compliance obligations for customers that must adhere to Sarbanes – Oxley Act, Gramm - Leach - Bliley Act, HIPAA, Dodd – Frank Act, California Consumer Privacy Act and outlines risk management opportunities while developing strategies and best practices for the adherence.• Created and implemented an internal tracking program that improved project delivery by 15% and budgetary accuracy by 12%.• Successfully launched employee training program with goals, certifications, and ongoing job performance reviews.• Launched customer-facing project tracking reviews to improve program accuracy and shorten gaps/backlogs from initiation faze to project delivery.• Strategize the entire program scope, goals, milestones, and resources needed to accomplish program lifecycle. • Implement onboarding processes for a growing workforce including training policies, procedures, certifications.• Determine and implement process improvements to streamline and maximize team efficiency.• Improve customer facing aspects of the program to expand bandwidth and program offerings to our customers. • Manage a team of 7 consisting of Risk Analysts, Project Managers, Project Coordinators.

Bothell, Washington, Us

• Promoted into Senior Program Manager role to incorporate customers with a new vendor management system. Quantivate provides web-based software that enables users to create and manage their compliance programs for Enterprise Risk Management (ERM), Information Technology Risk Management (ITRM), Regulatory Compliance Manager (RCM) Vendor Management (VM) and Business Continuity (BC).• Worked with Director to develop milestones, scope, goals, deadlines and additional resources to execute vendor program life cycle.• Analyzed Third party Information Technology audits (ISO, SOC, HIPAA, Vulnerability) and contracts (NDAs, SLAs, SOWs)• Developed program success through KPIs to Directors and Executives.• Incorporated intra-team goals, adjustments and tracking tools to improve program life cycle.• Performed customer facing risk analyses

Bothell, Washington, Us

• Managed the full scope of vendor library for 50+ customers throughout the United States.• Performed new hire on-boarding and training as lead coordinator.• Performed customer facing risk analysis for end of term vendor projects.

Bothell, Washington, Us

• Managed 250+ vendors for numerous customers throughout the risk management process.• Identified gaps in risk management through compliance analysis• Assessed Information Security Policies, Business Continuity/Disaster Recovery Policies, Change Management Polices and Incident Response plans for various vendors and organizations.

Woodinville, Washington, Us

• Increased tier III support business 300% from Q1 to Q4 in 2016• Managed all customer site/data center projects for the entire program lifecycle which include: requirements, scope, schedule, resources, testing, quality, release, costs, changes• Directed logistics of professional service projects/team in 2016• Identified root cause barriers and escalate to quality assurance team to improve accuracy and quality of deliverables• Created a new reporting interface to view software/hardware issues which increased customer satisfaction and customer retention by 20% • Assisted Global Support Manager identifying staffing needs, screening and hiring of qualified personnel • Created, managed and executed all Professional Services project SOWs

Woodinville, Washington, Us

• Coordinated the addition of onboarding software from pricing to implementation for customer service projects which decreased time to close projects by 15%• Implemented customer facing software to be able to respond to issues in real-time for our customers on tier III support level and software that tracks each hardware issue by type of hardware, urgency, and time frame to fix while documenting the process to fix each issue• Initiated customer service reports on a request basis for review of all support projects• Implemented internal tracking software to identify quality issues and worked with operations team to deliver a root cause analysis to customers• Developed team and processes for datacenter builds, deliveries and hardware configurations for tier III support mechanisms• Provided customers with prompt support and directly handled any escalated requests• Managed workflow and delegated work requests to support staff

Woodinville, Washington, Us

• Assisted, created, and verified technical deployments for much of sales teams accounts• Lead internal projects documenting build requirements and technical specs for quality assurance• Developed quality control checks and processes for all integrated hardware

Waltham, Ma, Us

• Maintained databases for all warehouse materials and orders that are shipped and received• Coordinated all shipping/receiving materials, documents, and tracking services• Managed logistics of build times for orders, manufacturers, and shipping times for clients

• Directly coordinated all client sales, setting pricing plans, designs and organizing shipments• Discovered and added two new sportswear vendors lowering costs by over 20%• Cross-trained associates in key areas of business including but not limited to shipping and receiving, accounting, sales, invoicing, and graphic design

Durham, Nc, Us

• Managed all aspects of the complex logistics for mission-critical elements of the broadcast• Head POC for strategic clients relationships organizing software/hardware changes and customer requests• Maintained a client base of over 15 major television production companies including NBC, CBS, ESPN, Showtime, HBO, Raycom Sports

Durham, Nc, Us

• Traveled to remote client sites to establish relationships and demonstrate software (95% travel)• Worked with and clients to design, test, implement, train, and evaluate custom software/hardware• Conducted on-site troubleshooting and system recovery services• Assisted in QA/QC for client requested adjustments internally to meet new software and hardware requirements

Bachelor Of Arts (B.A.), History

Education record