Manual and Automated Testing: Skilled in executing thorough manual tests and developing automated test scripts, particularly with Eggplant.OCR Functionality: Specialized in leveraging Eggplant's OCR capabilities for accurate text recognition and validation in automated testing.Sensetalk Scripting: Proficient in writing and optimizing Sensetalk scripts for effective test automation.Technical Support: Experienced in providing technical support for Eggplant users, resolving issues related to OCR and Sensetalk scripting.Training and Guidance: Adept at delivering comprehensive training to users, ensuring effective utilization of Eggplant’s OCR features and scripting language.Test Planning and Execution: Proficient in creating detailed test plans and cases, ensuring full coverage of all functional and non-functional requirements.Defect Tracking and Resolution: Expert in tracking, managing, and resolving software defects using Confluence to enhance software quality.

Designed and executed manual and automated test cases for web and mobile applications, ensuring thorough coverage of functional and non-functional requirements.Developed and maintained automated test scripts using Selenium WebDriver and Python, reducing regression testing time by 50%.Executed manual and automated tests, reported defects, and worked with the development team to resolve issues.Performed API testing using Postman, validating the functionality, performance, and security of web services.Implemented and maintained CI/CD pipelines using Jenkins, improving the efficiency of the software release process.Conducted user acceptance testing (UAT) with end-users to ensure the software met business requirements.Managed and maintained the test environment, ensuring the availability and integrity of test data.Assisted in training junior QA staff and provided guidance on best testing practices.

Worked in an Agile/Scrum environment using Team Foundation and MicrosoftTest for test case tracking and managing tasks during sprints.Designed and deployed physical and virtual SaaS, Platform as a Service in cloud environments rolled out using Jenkins and Armada.Developed powershell scripts for automated deployment and delivery of software services.Used configuration management to maintain resources for development teams.Responsible for running ongoing tests of source code analyzer using Veracode to monitor progression of code releases and following up on results with the cross functional teams.Worked collaboratively with business and partners to secure sensitive data per GDPR and CA lawsWorked on maintaining networks used for development and production environment. Deployed/Installed/Configured Splunk in development, test and production networks for monitoring of environment.Maintained PRTG software for proactive monitoring and resolution of issues before they become problems.Planned project to deprecate use of old TLS standards in order to meet GDPR compliance standards. Defined scope with success criteria, created schedule and project deliverables. Obtained final acceptance then worked with multi-disciplinary teams to successfully drive project to completion. Managed issues and risks in an ongoing bases and communicated these to management.Communicated with customers on environment changes and maintenance that affected our cloud service environmentsImplemented mock conversion runs to verify that data cleansing programs in our production, certification and test environments to ensure that duplicate data was eliminated.Wrote scripts in Selenium using C# to automate nightly testing of Sabre cloud native software-as-a-service applications and for integrating new technologies into our builds. Managed this as a small project across multiple business areas.Performed User acceptance testing on all application upgrades.

Worked directly with customers to resolve issues with Digital Safe Supervisor, an SaaS/big data software archival indexing/monitoring and retrieval system used by large banks and finance companies for Sarbanes-Oxley compliance.Worked as a technical architect for department’s server infrastructure, consulting with business units to determine needs, and evaluating security impact.Proposed mitigation strategies and steps to ensure reliability and uptime of applications and infrastructure for Fortune 500 clients.Worked with ITIL management team to ensure ITIL process documentation included all pertinent information including tracking, monitoring and ownership of all ITIL processes.Identified and promoted ITIL process improvements across IT environment.Performed config management to coordinate modifications to existing infrastructure, and for leading implementation projectsAssisted team in root cause analysis for implementation of solutions for customer reported problems, then worked on verifying customer satisfaction upon completion of service request.Used PowerShell to automate routine Active Directory tasks.Wrote SQL queries to support back-end data testing for test validation and results.Created and maintained documentation related to test plans, test cases, and test results.Worked with existing system infrastructure to ensure data availability as defined by customer SLAs.Created scripts in selenium to monitor health on front end systems for customers. Wrote scripts for Chef to configure and deploy servers and perform updates.Developed performance and automation test frameworks, test plans, test cases, test procedures and execution results for web, desktop, Commercial Off-the-Shelf Software as a Service (SaaS) and mainframe applications.Designed and implemented performance testing strategies and performance metrics to ensure that software applications meets service level agreements.

• Project Manager for effort to reduce touchpad cost through use of emerging technologies.• Supported ecosystem development team on subjective testing for various projects, created technical framework for assisting in evaluating touch systems using custom test tools, technical appraisals of multitouch technology development, and budget preparation for test hardware.• Intel Management Engine (ME) - Drove Intel Folsom effort for training in debugging the management engine. Wrote several training modules which were used in a global training effort. Low-level (oscilloscope) debug of power-state issues with ME firmware.• Miscellanous Testing and Software development - Executed WHCK testing for evaluation of touch based systems, Used ITAP and JTAG with Stardebug for debugging issues reported by ODMs. Worked on validating software script for Ultrabook verification program. Used Perforce to check out code debug issues and make changes to various code branches. Used ClearCase to debug firmware code. Executed software tests to verify power state compliance using a custom UI front end for TCL based back end scripts• Reviewed documentation on NFC implementation in Management Engine in order to understand how do debug problems

• Drove validation efforts for Intel’s iOS and Android applications for Solid State Drives, Desktop Boards and Desktop Processors 
• Responsible for coordinating with software engineers on build/release schedule and driving issues to closure• Developed SQL queries and incorporated them into Perl scripts in order to automate testing of various back end databases.• Designed and implemented functional validation test plans and test guidelines for the touch system firmware and software for the Kno Uno and Duo an Ubuntu Linux based device• Responsible for configuring all test machines for use with Linux on a tablet which utilized an AMD Tegra processor• Responsible for executing all manual test cases from BAT, to automated tests located in Test Runner• Executed test cases for exercising online educational store using Selenium• Designed and implemented functional validation test plans and test guidelines for the touch system firmware and software, data loader, and the remote exerciser software for the QUE eBook reader, a Windows CE device• Drove creation of test specifications for factory tests on the touch system• Responsible for testing bootloader on touch firmware as well as the software for loading permanent data onto the device at the factory• Analyzed test results on a daily basis in order to ensure during each build cycle that the hardware was functioning as expected• Tested on-device software updater for field updates of touch firmware, 3G modem firmware and board support package• Created test plans, and created test cases. Responsible for inputting them into JIRA and maintaining them for testing and story tracking.• Performed testing on frequent UX updates from end to end, and creating documentation as well as reporting on the user experience.• Created perl scripts for integration into automated test framework "Treadmill" in order to automate various aspects of the Basic Acceptance Test.• Created ad-hoc test cases for robotic vacuum cleaner

● Beginning with zero headcount, I recruited, hired, trained, maintained and mentored a staff of 5 engineers as the Firmware Quality Assurance Team for the Human Input Device group, building this group from the ground up. I drove the process by meeting with human resources representatives on a weekly basis to provide feedback on recently interviewed candidates, ● Responsible for setting goals for each team member, and meeting with them on a weekly basis in order to evaluate progress.● Reviewed all test documentation in order to analyze risk and report to cross-functional teams and stakeholders● Conducted first article inspection on all firmware parts coming from the factory in order to verify functionality and that quality standards are met● Drove yearly review process on each team member and responsible for recommending employee for raises based on previous year’s performance● Helped drive schedule creation, set deadlines, and meeting project dates for all HID Device firmware projects ● Provided critical design input and oversaw implementation of bootloader flashing tools in addition to testing and verifying bootloader for firmware flashing on all HID projects.● Provided cross-functional leadership in order to identify possible firmware flaws and track down hardware specific issues.● Reviewed test documentation for improvements on an ongoing basis⦁ Wrote tool specifications for testing multitouch trackpads on Macbook Air, iPhone, and display firmware● Analyzed root cause of device failures in order to streamline testing process by modifying test documentation and creating new test tools● Maintained documentation of test results in order to present to executive staff during product review cycle.● Utilized time management skills in order to drive quality on 11 different hardware projects simultaneously.

● Drove testing for all HID device firmware projects including USB displays, mice, keyboards, trackpads, USB video cameras, IR receivers, multitouch and Bluetooth input devices ● Created automation scripts in Perl and utilized shell scripting to use with command line utilities to automate testing and reporting of development firmware issues ● Carried primary responsibility company-wide for testing displays for compliance with published VESA specifications including EDID and DDC verification on DVI and DisplayPort displays ● Designed and implemented test tools in C and Cocoa for display projects and Bluetooth mice and keyboards. Examples of some tools I wrote ● Wrote test tool in C/C++ with a Cocoa wrapper for Bluetooth devices which automated the process to delete keys from the host and device, and would reset the host to a default state in order to begin setup. Responsible for checking tool into CVS, and maintaining code to be compatible with security frameworks when system updates occurred ● Worked on Cinema Displays to verify that High-bandwidth Digital Content Protection (HDCP) detection functioned correctly with HDCP signal generator. ● Designed and implemented functional validation test plans and test guidelines based on firmware specifications for all HID projects ● Wrote test tool which would test USB enumeration on keyboards and mice at bootup, and would halt the reboot sequence if the device failed to enumerate. ● Wrote test tool which examined input from trackpads and mice for errant behavior● Traveled to vendors locations in Singapore, Taiwan and South Korea for support during hardware builds at the factory ● Executed guideline testing for all HID projects, and created weekly progress reports ● Responsible for meeting with external vendors on a weekly basis in order to monitor progress of firmware development on various projects ● Wrote bug reports into bug tracking database and performed regression testing.

● Walked through installation process of SmartMesh software.● Commented on documentation● Evaluated network performance with various placements of motes.

● Worked on qualification for Tioman ATA device hot swapping driver and software interface for use in Windows 98. ● Created specification and development schedule for data backup utility to be used with hot swappable ATA drives● Travelled to customer facilities in order to debug issues in vendor hardware before they were shipped to customers● Worked with customers such as Iomega, NEC and IBM in order to debug issues at customer sites to meet their individual engineering schedules.

● Responsible testing the GeoPort Telecom modem, a software modem which combined a driver for the adapter hardware with a GUI interface for faxes, data communications and voicemail● Wrote up bug reports into Radar database, and regressed issues as they were fixed● Created tests to compare GeoPort modem speed performance vs. industry modems.● Responsible for building and maintaining PC configurations for ongoing tests