Technical Support Engineer
CurrentManual and Automated Testing: Skilled in executing thorough manual tests and developing automated test scripts, particularly with Eggplant.OCR Functionality: Specialized in leveraging Eggplant's OCR capabilities for accurate text recognition and validation in automated testing.Sensetalk Scripting: Proficient in writing and optimizing Sensetalk scripts for effective test automation.Technical Support: Experienced in providing technical support for Eggplant users, resolving issues related to OCR and Sensetalk scripting.Training and Guidance: Adept at delivering comprehensive training to users, ensuring effective utilization of Eggplant’s OCR features and scripting language.Test Planning and Execution: Proficient in creating detailed test plans and cases, ensuring full coverage of all functional and non-functional requirements.Defect Tracking and Resolution: Expert in tracking, managing, and resolving software defects using Confluence to enhance software quality.